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Star RV Hire in the USA
Star RV Motorhome Hire in USA
Rates Valid: 01 April 2018 to 31 March 2019
All Rates shown in US Dollars

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Star RV Depot Locations
Denver  |  Las Vegas  |  Los Angeles  |  New York  |  Orlando  |  San Francisco  |  Seattle

Denver and Seattle depots are closed from the 01 December 2018 to 28 February 2019

2018 / 2019 Added Value Specials
Available for Travel between
01 September 2018 to 31 March 2019

Select any "One" of the Specials to apply the most value to your booking

Star Pack Discount (20%) or 1,000 FREE Miles
Available to and from all USA branches
Available for all Star RV vehicles
Click here for full details 141kb PDF


Long Term Discount
21 - 41 nights - 5% Discount on the daily rates
42 or more nights - 10% Discount on the daily rates
(applies to the Star Pack & Multiple Rentals)

2018 - 2019 Flex Rates
Valid from 01 April 2018 - 31 March 2019

Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower.

This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!
 
However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week. More information here

 

Available Vehicles for Hire
Please note: Children under the age of 2 cannot be accommodated in the above vehicles.
* Only available to / from Las Vegas, Los Angeles & San Francisco.

 


Rates Includes:

  • Vehicle Rental - Vehicles are less then 6 months old
  • Extra Driver / Renter Fees
  • Standard Liability of USD $1,500
  • Public Liability Insurance
  • 24 Hour Roadside Assistance
  • Easy Check Out and Check In
  • Personalised Vehicle Consultation *
  • Campground Guides *
  • Valet Service *
  • Kitchen Equipment and Personal Kits *
  • Full Water Tank
  • Gas Bottle Exchange Service for hires of 14 days or more
  • Taxi Fare from the nearest Airport will be reimbursed on the day of pick-up, for up to USD $35 for transfers to the Denver, Las Vegas, Los Angeles, Orlando & Newark branches, and up to USD $70 to the San Francisco & Seattle branches (receipt must be presented for reimbursement)

Star Pack:
USD $124 per day (max charge 40 days)
    The minimum amount payable per rental segment for an Inclusive Rate is $1,240 - i.e. 10 days rental.
    The maximum amount payable per rental segment for an Inclusive Rate is $4,960 - i.e. 40 days rental.

The Star Pack Rates Includes:

  • Collision Damage Waiver (Zero Responsibility)
  • Unlimited Miles
  • Personal Kits
  • Admin Fees / Taxes on items included in the Star Pack
  • Bond Admin Fee
  • Vehicle Preparation Fee
  • Initial Set of Toilet Chemicals
  • Camp Table and Chairs
  • Generator Fee
  • Child Restraints (on request)

Mileage: (included in the Star Pack)
500 Mileage Pack: USD $180 per pack. Mileage packs must be prepaid before departure. There is no refund for any unused miles.
Additional Miles: USD $0.48 per mile (paid on return of the vehicle)

Vehicle Condition:
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Transfers:
Vehicles must be collected and returned to StarRV branches (no airport returns). Taxi fare from the nearest Airport will be reimbursed on the day of pick-up, for up to USD $35 for transfers to the Denver, Las Vegas, Orlando, New York and Los Angeles branches, and up to USD $70 to the San Francisco and Seattle branches (receipt must be presented for reimbursement).

Payment at Branches:
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by credit card.

Administration Fees / Taxes:
A charge of 10.5% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle. This fee will always apply to the vehicle charge.

Calculation on Administration Fees / Taxes when Star Pack has been selected: Star Pack includes Administration Fees / Taxes on items included in the Star Pack. This does not include the daily rental charge of the vehicle. For Example: Vehicle = $1092, Star Pack = $1365 therefore the 10.5% Administration Fees / Taxes will be $114.66 (10.5% of the vehicle charge).

Credit Cards:
We only accept Visa, MasterCard, American Express and Diners Club.

Exchange Rate / Currency Variations:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the guests Financial Institution.

Rental Duration:
- The minimum rental is 3 nights for rentals commencing during the periods 1 April 2018 to 15 July 2018 and 1 October 2018 to 31 March 2019.
- The minimum rental is 7 nights for rentals commencing during the period 16 July 2018 to 02 September 2018.
- The minimum rental is 10 nights for rentals that commence from San Francisco from 15 August 2018 to 2 September 2018.
- The minimum rental is 7 nights for rentals commencing during the period 03 September 2018 to 30 September 2018.

Minimum rental periods are subject to change during other peak periods.

Vehicle Preparation Fee: (included in the Star Pack)
A fee of USD $200 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, toilet chemicals and vehicle kit.

Colorado Road Safety Fee:
A surcharge of USD $2 per night (maximum USD $90 per booking) applies to all rentals picking up from the Denver branch.

Burning Man Festival: (27 August - 03 September 2018)
An additional surcharge of USD $1250 will apply for any pick-ups from San Francisco and USD $950 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Intention to travel to Burning Man must be advised at the time of booking.

* Dates are correct at the time of release. Dates are subject to change.

New Jersey State Rental Security:
A surcharge of USD $5 per night (maximum USD $140 per booking) applies to all rentals picking up from the New York branch.

Vehicle Consultation:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Campground Guides:
Each vehicle is supplied with complimentary campground guides.

Additional Products:

  • Personal Kits: (included in the Star Pack) USD $70 per person per rental. (includes sheets, blanket, pillow, bath towel and tea towel.)
  • Camp Chairs: (included in the Star Pack) USD $10 each per rental.
  • Camp Table: (included in the Star Pack) USD $20 per rental.
  • TravelTab Navigator: USD $10 per day (capped at 13 days) Click here for full information
  • Generator use: (included in the Star Pack) USD $3 per hour as determined by an installed running time meter.
  • Generator Package: USD $5 per night for unlimited use.
  • Baby / Booster Seats: (included in the Star Pack) USD $40 each per rentals.
    (For Baby / Booster Seat Information - please see Child Restraint Policy - 929kb PDF).
  • First Aid Kits: A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a USD $50 fee is charged when the vehicle is returned.
  • Toilet Chemicals: USD $2.50 each
  • Extended Roadside Assistance: USD $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to USD $120, emergency towing up to 15 miles, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 5 gallons.
  • Windscreen and Tyre Protection Plus Extended Roadside Assistance: USD $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 15 miles, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 5 gallons.

Additional products may be offered on pick up.

TravelTab Navigator+:
The Navigator+ includes:

  • Navigation
  • Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools)
  • MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping)

The Navigator+ customizable features *:

  • WiFi Hotspot
  • TravelTab Phone (call and text)
* Guest can unlock these features while on hire for an additional cost. Additional pproducts may be offered on pick up.

Branch Hours:
Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 8am to 1pm excluding 15 June 2018 to 15 September 2018. From 15 June 2018 to 15 September 2018 branch hours are Monday to Saturday from 9am to 4.30pm
Denver and Seattle are closed from the 01 December 2018 to 28 February 2019.
Branches will be closed Sundays and the following public holidays:

Date
Holiday
28 May 2018
Memorial Day
04 July 2018
Independence Day
03 September 2018
Labour Day
22 November 2018
Thanksgiving Day
25 December 2018
Christmas Day
01 January 2019
New Years Day


Vehicle Collection and Return:
Excluding 15 June 2018 to 15 September 2018
Pick up time is between 12.00 noon and 4.00pm Monday to Friday and 11.00am and 1.00pm Saturday.
Drop off time is between 9.00am and 11.00am Monday to Friday and 8.00am and 10.00am Saturday.


15 June 2018 to 15 September 2018
Pick up time
is between 12.00 noon and 4.00pm Monday to Saturday.
Drop off time is between 9.00am and 11.00am Monday to Saturday.

Please Note: Late Return Fee of USD $300 (with a 30 minute grace period) will apply.

PROTECTION PACKAGE

Public Liability Insurance:
Public Liability Insurance is included in the nightly rental rate. StarRV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI):
Optional SLI provides guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million.
Pricing available at pick-up.

Property Damage:
The guest is responsible up to the amount of USD $1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental period. In addition to the Liability an administration fee of USD $75 will be charged per claim.

Standard Liability:
The guest is responsible up to the amount of USD $1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to StarRV, not at the completion of the rental period.

In addition to the Liability an administration fee of USD $75 will be charged per claim. StarRV's rental charge includes a Standard Liability of USD $1,500. A Bond of US$1,500 will be collected at the time of entering into the Rental Contract. The USD $1,500 will be debited to the credit card account immediately. An administration fee of USD $30 applies.

Collision Damage Waiver: (included in the Value Pack)
A USD $0 (zero) responsibility applies. This option can be purchased by paying to Apollo USD $20 per night.

- The maximum amount payable for this option per rental is USD $800 i.e. 40 nights rental.
- The minimum amount payable for this option per rental will be based on the minimum rental period applicable for your rental (i.e. 7 nights for rentals during the high season).

CDW protects against:
- Accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and graffiti
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)

A Bond of USD $500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for USD $500.

Bond:
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, any extra costs will be charged.

Bond rollovers are permitted for StarRV multi hires only within the same Country when the bond is banked.

Full Responsibility:
At all times the guest is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle by the guest's wilful conduct.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning, slide out, overhead or underbody of the Vehicle.
  • Damage to tyres and windscreens where CDW isn't purchased.
  • Damage caused to the plumbing and water systems of the vehicle caused by freezing.
  • Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.
  • Damages caused by freezing / overheating e.g. unit not winterized, or overheating of vehicle or systems.

One Way Rentals:
One way rentals are available between all Apollo branches subject to a 7 night minimum rental period. 5 night minimum rental period applies for rentals that commence from 01 April 2018 to 15 July 2018 and 01 October 2018 to 31 March 2019 when travel is one way between Los Angeles, Las Vegas or San Francisco branches only. One-way rentals are always on request. The following one way fees will apply:

 
From
To
LAX
SFO
LAS
DEN
SEA
NYC
ORL
LAX
0
250
250
500
500
2000
2000
SFO
250
0
250
500
500
2000
2000
LAS
250
250
0
500
500
2000
2000
DEN
500
500
500
0
500
2000
2000
SEA
250
250
250
500
0
2000
2000
NYC
2000
2000
2000
2000
2000
0
500
ORL
2000
2000
2000
2000
2000
500
0


Multiple Rentals:
Consecutive Motorhome / Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.

If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions:
StarRV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. The Saturn RV is not available in Denver, Seattle, New York and Orlando.

Death Valley:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

PlatePass - Florida (USD $5.99 per night (max. 10 nights) plus toll costs)
Star RV has partnered with PlatePass to provide electronic tolling for our guests. Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling that are covered by PlatePass. Simply add the PlatePass option for USD $5.99 per day (max 10 nights) plus toll costs to avoid the hassle.

Drivers Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required to be shown by all drivers at time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is reccommended. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over.

Change of Drop Destination:
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of USD $700 will apply.

Winterization:
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water be drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush. Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.

It is the renter's responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require. The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up. A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below. The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.

Repairs:
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to USD $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the guest. For amounts over USD $100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Holiday Disruption Coverage:
Should the hirer's motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Star RV, the renter will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer.

Reimbursement is only possible when Star RV has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Star RV acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Star RV will not be held liable for financial compensation:
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringement and Administration Fees:
Star RV reserves the right to charge the guest for any speeding, toll way or parking fines incurred by the guest whilst on hire. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of USD $75 per fine will be applicable.

Powered Site Bookings:
Powered sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Change of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.

Voluntary Downgrade:
Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the guest our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking:
Smoking is not allowed in our vehicles.

Important:
We reserve the right to refuse any rental at our discretion.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation Conditions:
If cancelled 60+ nights prior to pick up and 7 nights or more after the booking date - $200 cancellation fee.
If cancelled 30 to 59 nights prior to pick up - 20% of Rental (minimum $350)
If cancelled 15 to 29 nights prior to pick up - 50% of Rental (minimum $350)
If cancelled 14 nights or less prior to pick up - 100% of Total Rental plus applicable one way fees and Burning Man Surcharge.

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

If an amendment is made to the rental dates within 14 nights of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked). There is no refund for late pick up or early return of vehicle. A relocation fee may apply if the collection or return location is amended within 14 nights of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at USD $50 per aspect, per change.

Rental Extension:
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at a Star Branch immediately on confirmation of the rental extension.

If the guests decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when the original booking was made. If the guest chooses to extend by 3 nights or more, the booking change rule applies as outlined above. Failure to obtain authorisation will result in the guest being charged double the nightly gross rental rate.

Other Star RV Rates:
Flex Rates are completely separate to any other rate or special you may have. Flex Rates do not replace these other rates or specials; rather Flex Rates offer you another choice. Flex Rates only apply to new bookings. Star will not accept cancellations of any other rate scheme that are then re-booked using Flex Rates or vice versa. Flex Rates cannot be combined with any other rate scheme.

Rates / Terms / Conditions:
Are subject to change without notice.

 
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© 2009 Motorhome and RV Hire - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610