Baby Seats: (Included in the Value Pack)
Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is NZD $35 per rental. Baby seats cannot be fitted to the Hitop or 2 Berth S/T Camper. Children under 6 months of age cannot be accommodated in any of the Motorhomes.

Booster Seats: (Included in the Value Pack)
Booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is NZD $35 each per rental. Booster seats cannot be fitted to the Hitop or 2 Berth S/T Camper.

Click to View 2020 - 2021 Child Restraint Policy - 1.17mb PDF

Extended Roadside Assistance:
NZD $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to NZD $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Windscreen and Tyre Protection & Extended Roadside Assistance:
NZD $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to NZD $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

First Aid Kits:
A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZD $50 fee is charged when the vehicle is returned.

Multiple Rentals:
We love to reward our long-term road trippers so consecutive rentals, within a 3-month period, in United States of America, Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on StarRV, Apollo, Cheapa Campa, Hippie, Canadream and Bunk Campers can be combined to obtain a long-term discount. If drop-off of one RV and pick-up of a new RV occurs on the same day then a day will be charged for each RV. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions.

Ferry Reservations:
Ferry travel is required for guests moving between NZ's North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions:
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Cheapa Campa, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Cheapa Campa Assist on 0800 234 567 for any concerns regarding road accessibility.

For the safety of guests, the following travel restrictions are in place:
Al RVs can only be driven on sealed / bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.

No RV shall be driven on Skippers Road (Queenstown), The Crown Range Road / Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Wanaka - Mt Aspiring road beyond exit to Treble Cone, The Forgotten Highway (State Highway 43 from Taumaranui to Stratford), and North of Colville and Waikawau Township (Coromandel Peninsula).

Guests who travel to restricted areas without permission will void all Liability Cover in the event of damage or accident, and may be subject to a penalty fee of NZD $300 charged on each identified occasion.

Cheapa Campa reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Location after Pick-Up:
If you wish to change your drop-off location after pick-up, please get in touch with our friendly Reservations team who will be happy to help. Our team will advise if the change is possible and the applicable fee.

Repairs:
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to NZD $100 can be completed without authorisation and will be reimbursed. If repairs over NZD $100 are needed, the Cheapa Campa Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.

All RVs are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Cheapa Campa Assist on 0800 234 567.

Infringements and Administration Fees:
Cheapa Campa will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Cheapa Campa reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of NZD $75 to cover associated administrative costs per toll way fee received.

Cheapa Campa offers guests the option of purchasing our Toll Package for NZD $19 which gives guests a NZD $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of NZD $30. Once NZD $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the NZD $30 credit).

Change Of RV:
We understand guests’ needs are different and therefore our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost.

Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. In the event of no alternative RV being available for the guest, Cheapa Campa's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period.

Animals:
We believe fur friends make a road trip better. Pet dogs are allowed to travel in Cheapa Campa RVs with written permission from Cheapa Campa at the time of booking. There is a NZD $200 pet cleaning fee, (excluding service animals). Service dogs are permitted in all RVs.

Smoking:
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.

PROTECTION PACKAGE

Personal Injury:
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Cheapa Campa strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage:
The RV is insured for damage to it and damage to the property of a third party. The guest is responsible up to the amount of the applicable Liability and it applies for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the RV is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Cheapa Campa by telephone on a credit card, not on return of the RV. Cheapa Campa reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options:

We offer a range of Liability Options for guests. Guests can choose between the following options:

• ‘Low Road’ – our most basic level of liability cover.
• ‘The Middle Road’ to bring that level down.
• ‘High Road’ our highest cover option.

The amount payable for each Liability Option is based on the number of days of hire. Minimum rental periods apply for each RV or total days of the RV booking.

The maximum charge for Liability Options is 50 days per rental segment.

Guest Responsibility:
Cheapa Campa reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our RVs can’t swim.
• Damage caused to tyres and windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Value Pack’ or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged RV.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ or has been purchased and applies.
• Damage to the awning or roof top tent of the RV.
• Our RVs are equipped with a tracking device. Cheapa Campa reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of NZD $300 charged on each occasion identified.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Cancellation Fees:

Original pick-up date is used to calculate the cancellation fee.

Booking Amendments:
At Cheapa Campa we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply.

Extending a Road Trip:
If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, first contact our friendly Reservations team who will happily advise if the extension is possible and any associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Cheapa Campa Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to RV availability.

Rates / Terms / Conditions:
Are subject to change without notice.