Winter Warning
Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you. Click here for more information 34kb PDF

Refueling and Servicing
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.

Breakdown Assistance and Repair Reimbursement
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible. If a mechanical breakdown should occur, Cruise Canada will assist you to secure over-the-road maintenance from reputable service providers. All repairs require authorization by phone from Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log. Tools for vehicle repair are not provided.

Your expenses for authorized repairs will be paid directly by Cruise Canada or you will be reimbursed upon presentation of receipts. Any vehicle service expense over CAD $75 requires a call to Travelers Assistance 1-800-334-4110. If the cost is under CAD $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to CAD $75 without a customer service log. Engine battery jump-starts require Travelers Assistance approval in advance.

Travel Expense Reimbursement
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.

Living / transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call Traveler’s Assistance immediately. These provisions provide up to CAD $30 per day per person for lodging and up to CAD $30 per day per party for transportation expenses. Total provisions are limited up to CAD $3,000 per tour. You must present all receipts for a refund of expenses.

Damage to Vehicle / Your Financial Responsibilities:

Damage to Vehicle - Breach of Terms & Conditions of Rental Contract - Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.

Damage to Vehicle - Your Responsibility
The Customer only has responsibility for up to only $2,500 deductible per incident regardless of fault for vehicle loss or damage per occurrence, provided they abide by the Terms & Conditions of the Rental Agreement, report promptly in case of an accident or vehicle damage, and avoid prohibited uses.

INSURANCE:
** New Information - Insurance ** (Effective for all departures 01 February 2025 and later)

Auto Liability
Cruise Canada maintains third party liability protection coverages on its rental vehicles of CAD $10,000,000 against claims of bodily injury and property damage brought against the company as a result of the operation or use of its vehicles.This covers Cruise Canada as a company only.

Basic minimum statutory auto liability coverage is included in the rental rates on a secondary basis. All coverages are subject to the Terms and Conditions of the Rental Contract.

In both the United States and Canada, the company provides Auto Liability coverage for your clients on a secondary basis for bodily injury, property damage and personal injury protection (PIP) as required by the financial responsibility laws of the state or province in which an accident may occur, for claims made against the client and/or authorized drivers. The liability coverage is void if the rental vehicle is not operated safely in compliance with all applicable laws and regulations and in compliance with all terms and conditions of the Rental Agreement.

Supplemental Liability Insurance (SLI) – Included with Canada Rentals
SLI provides excess liability coverage up to a total of CAD $1,000,000 combined single limit of coverage per occurrence against claims made by third parties for bodily injury, death, and/or property damage caused by operation of the vehicle. EXCLUSIONS APPLY. A partial list is contained in the Rental Contract. Please check at departure.

Damage Responsibility
As a result of including insurance in the pre-paid rate, we have been able to vastly improve both the coverage for your client and the simplicity of the transaction. Your client only has responsibility for up to only USD $2,500 deductible per incident regardless of fault for vehicle loss or damage per occurrence, provided they abide by the Terms & Conditions of the Rental Agreement, report promptly in case of an accident or vehicle damage, and avoid prohibited uses.

Cruise Canada also offers a product to our mutual clients called “Zero Damage Plan.” Zero Damage Plan (ZDP) can be purchased at the rental counter and enables renters to reduce their responsibility for loss of or damage to the vehicle from $2,500 to zero ($0). ZDP provides peace of mind to many of our clients that have expressed an interest in an option for further reducing their damage responsibility while on rent.

ZDP is available for a nominal nightly fee and can be purchased in advance if elected accordingly or at the rental counter. The current price is USD $19.95 per day up to a maximum of 30 days (USD $598.50). For longer rentals there is still coverage but no additional daily fee.

Coverage Summaries – Canada Departures
Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:

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Effective for all departures from 01 February 2025 and later

Auto Liability Insurance
Coverage Scope: In both the United States and Canada, Cruise America provides statutory auto liability coverage for the rented vehicle/equipment. This coverage is designed to protect the renter against third-party claims for bodily injury and property damage.

Coverage Limits: The limits of this liability coverage are set according to the financial responsibility laws of the state or province where an accident occurs. This means that the coverage amount can vary, reflecting the minimum required by local laws.

Responsibility For loss or Damage to RV
Renter's Financial Responsibility: When the vehicle/equipment is used in accordance with the terms and conditions of the Rental Agreement, the renter’s liability for loss or damage to the vehicle from any cause (regardless of fault) is capped.

Damage Responsibility Cap: The maximum amount the renter would be responsible for is USD $2,500 (plus applicable taxes) per occurrence. This cap provides renters with a clear understanding of their maximum financial exposure in case of damage or loss of the vehicle/equipment.

Permitted Use: It is crucial for renters to use the vehicle/equipment within the boundaries set by the Rental Agreement to ensure this cap on liability applies. Violations of the agreement could potentially lead to greater financial responsibility for the renter.

Supplemental Liability Insurance (optional)
What is Supplemental Liability Insurance (SLI) ?: SLI is an optional insurance coverage for renters of vehicles, in this case, RVs from Cruise America. It offers additional liability coverage beyond the basic liability limits that come standard with the rental. Here’s what it covers:

Excess Liability: SLI covers the difference between the basic liability coverage provided by Cruise America and up to a USD $500,000 limit for damages related to bodily injury (including death) and property damage to third parties.

Uninsured / Underinsured Motorist Protection: It also covers damages caused by drivers who are uninsured or underinsured, up to the USD $500,000 limit, filling the gap between the statutory minimum and the limit of the SLI coverage.

Electing Coverage: SLI can be pre-purchased based on the various options given in the 2025 Tour Operator Contract / Questionnaire or directly at the rental counter. Clients can also choose to add SLI coverage when they sign their Rental Agreement.

Cost: The cost of SLI is based on a nightly fee, applied to each full or partial night of the rental. The specific fee is to be determined (TBD) and will be detailed in the Rental Agreement.

Not Mandatory: Purchasing SLI is optional and is not a requirement for renting an RV from Cruise America.

Zero Damage Plan (optional)
What is the Zero Damage Plan (ZDP) ? : ZDP is a plan available to renters of Cruise America RVs that absolves renters from the financial responsibility for damage or loss of the rented vehicle/equipment, assuming compliance with the terms of the Rental Agreement and applicable laws. Specifically, it means:

No Financial Responsibility: Should the RV or any rented equipment from Cruise America be damaged or stolen, the renter who has opted for ZDP will not be responsible for the costs of repair or replacement, given that the damage or loss did not result from prohibited uses.

Exclusions Apply: It is important to note that ZDP only covers damages or loss not resulting from prohibited activities or uses as outlined in the Rental Agreement or contrary to any applicable laws.

Cost and Coverage Limit: ZDP can be added to the rental for a daily fee of USD $19.95, with a maximum chargeable period of 30 days, totaling USD $598.50. For rentals extending beyond 30 days, the coverage continues without additional daily fees.

Election Process: Renters can elect to include ZDP in their rental package either in advance, as per the options available in the 2025 Tour Operator Contract/Questionnaire, or directly at the rental counter at the time of pickup.

Voluntary Purchase: Opting for ZDP is entirely optional and not a prerequisite for renting an RV from Cruise America, whether in the United States or Canada.

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Vehicle Return:

Vehicle Return Time - Regular Renters
Vehicles are to be returned by 9:00 AM (09:00 hours) and in no case later than 11:00 AM (11:00 hours).

Vehicle Return Time - Early Birders
With pre-purchase of Early Bird Departure Special, you must return vehicle to Rental Center between 9:00 AM (09:00 hours) and, in no case later than, 3:00 PM (15:00 hours) unless you are returning on a Saturday. Please note Saturday times may vary, as some locations close earlier. Since the clients need time for vehicle return and transfer to the airport, no morning or early afternoon flights should be scheduled.

Vehicle Return Late Fees / Charges
A fee of CAD $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to CAD $150. You will also pay for damages or loss of equipment. There are no refunds for early returns.

Tolls - Parking / Traffic Violations
Please be aware that the implementation of All-Electronic Tolling is becoming more and more prevalent in many popular areas of the USA and Canada. "All-Electronic" Tolling means the traveler using these roads has no option to pay local tolls with cash. Instead, a picture of the vehicle's license plate is taken and used to assess toll charges. Clients of Cruise Canada are responsible for the payment of these charges.

THE FOLLOWING IS AN EXPLANATION OF HOW CRUISE CANADA WILL HANDLE THESE CHARGES.

In some cases, a process called "Reassignment" is allowed and is utilized by Cruise Canada. In this process, Cruise Canada transfers the client's information, including name and home address, to the relevant tolling authority. The relevant tolling authority bills the clients directly and no further correspondence with Cruise Canada takes place. The client must resolve the outstanding tolls and/or fees directly with the tolling authority. The advantage for the client in this process is the avoidance of any administrative charges by Cruise Canada.

For all other cases, Cruise Canada will pay the tolling authority or road agency directly. We will add a USD $10 administrative fee and charge the client's credit card used for the rental. Please note our administrative fee is per rental, not per violation.

Special Note: Please be aware of the difference between automated tolling and services such as Fastrack and EZ Pass lanes. Using Fastrack and EZ Pass lanes without the corresponding transponder will result in punitive fees in addition to the regular toll rates. Fees in these cases can often be as high as USD $25 - USD $100 per violation. It is the client's responsibility to avoid using these lanes under all circumstances in order to avoid such fees.

Finally, fines for parking, red light, speeding and other trafic violations are treated similarly to the above, however, the administrative fees charged by Cruise Canada in these cases is USD $35 per rental.

Parking / Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Cruise Canada in addition to an administrative fee of up to CAD $250 as a result of your not reporting a parking/traffic violation at return.

Return Transfers
Transfers are not included in your prepaid rental charges. Return transfers are your responsibility. Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (16:00 hours).