Q. What camper vans does
McRent hire out ?
A. As
a 100% subsidiary of Dethleffs, we rent out Dethleffs
vehicles. In addition, we also hire out Globecar and
VW California vehicles. No McRent vehicle will be older
than 2 years.
What models are rented
out ?
A. Our
wide selection of different layouts offers the suitable
vehicle for "everybody", ranging from the small
two-seater (Compact Standard) down to the spacious, fully
integrated 6-person vehicle.
Are caravans also rented
out ?
A. No,
we exclusively rent out camper vans / travel vans / motor
caravans. These are automobile units.
What driving licence
regulations apply to the renting of a camper van ?
A. As
regards vehicle groups Compact, Family and Comfort, the
renter must have been in possession of a category III or
category B driving licence for at least one year.
Please note that vehicles of the Premium group have an overall weight of
more than 3.5 tons. This requires possession of a category III or category
C/C1 driving licence since at least 3 years.
When can I receive my
Motorhome ?
A. Handover
of a camper van to you is possible only during the station´s
opening hours. Moreover, please note that at some stations
handover to you must take place in the afternoon and return
of the camper van is possible only in the mornings. The
exact times will be indicated to you in your offer.
What must I take into
consideration when accepting the Motorhome ?
A. As
regards acceptance of the van, please take into consideration
that formalities and instructions will require approx.
1 h. Please request an exact time of handover from your
station so as to avoid overburdening of the station´s
capacity and longer waiting times. Do not plan large driving
distances for this particular day. Take your time when
accepting the van. Convince yourself together with our
employees that your vehicle is fully equipped and that
existing traces of use are recorded in the handover certificate.
Will a deposit become
due upon handover of the travel van to you ?
A. Yes.
As a matter of principle, a € 1,800 deposit is
to be provided upon handover of the camper van to you.
In the event that the deposit is provided by means of a
credit card, the card holder and the renter must be identical.
Alternatively, you can also transfer the deposit to us
in advance together with the residual rental. Please note
in this context that no station is allowed to hand over
a vehicle unless the deposit has already been received
directly by the station.
What services are included
in the rental ?
A. chemical
toilet (cassette), a high-power heating system, a fresh
and sewage water tank, safety belts in the living area,
servo steering, cable reel and collection cable, a Euro
plug for 230V, a separate 12V battery for the living area,
a battery recharging device, a bike rack and a stereo radio
with CD player. Extras such as tableware, kitchen equipment,
child safety seats and snow chains are available on request
and for a fee.
Additionally, the following is already included in the rental:
*
All kilometres
* Value-added tax
* Comprehensive Insurance coverage with excess of €1,800 per case of
damage
* Third party liability insurance with up to €100,000,000 coverage
* Fiat Mobility Guarantee and Accident and Breakdown Cover
* Blind
* Partly rear view camera
* Driver´s cab air conditioning
* Bike rack
* External car wash
* 2 gas bottles
* Levelling chock
* CI cable
* Cable reel
* Toilet chemicals
* Water hose / watering can
Does the travel price
also include transfer to the renting station ?
A. Our
vehicles shall be returned to the same station where they
have been handed over to you. At some stations, you can
also book a one-way rent. In case of a one-way rent, the
place of handover differs from the place of return. However,
these places are fixed before the term of lease begins
and charged additionally. One-way rents are possible solely
on request.
Cleaning:
A. Camper
vans are handed over to you in a clean and tidy condition
on the inside as well as on the outside, and shall also
be returned by you in a clean and tidy state. External
cleaning is included in the price. If, following return
of the vehicle, inside cleaning, emptying of the sewage
water tank and / or emptying of the toilet cassette have
to be carried out by the lessor in part or in full, the
lessor shall charge a cleaning fee. Please note that possibly
incurred costs are to be paid directly on site.
How am I to behave in
case of an accident or in the event of damage ?
A. Upon
handover of the vehicle to you, you will receive a damage
report form which you are obliged to complete in any event
of accident. In case of fire, theft, damage caused by game
animals or other damage, police and the renting station
must be notified. The renting station must also be notified
of any details concerning the circumstances of the accident.
Claims for damages of other parties involved in the accident must not be
acknowledged.
How
and where will I get fresh water on the way ?
A. In
the meantime, you get fresh water for filling purposes
at many petrol stations and camping grounds as well as
at thousands of supply and disposal stations. In most cases,
only a small fee will be charged for filling up fresh water.
How and where will I
get gas on the way ?
A. Upon
handover of the vehicle to you, you will receive two full
11 kg gas bottles, which you may return empty without being
charged an additional fee.
At
many petrol stations and most camping grounds, you will
have the opportunity to refill the gas bottles.
Please note that different connections and different gas bottles are in place
abroad and that you need an adapter to refill a German gas bottle. You can
inform yourself of any required adapter at your renting station.
The provided German gas bottles must not be exchanged for foreign gas bottles.
What motorisations are
offered ?
A. Our
vehicles are equipped with a fuel saving and powerful turbo
diesel engine of the newest generation.
Is automatic transmission
and trailer coupling available ?
A. Our
hire vehicle fleet does not include vehicles equipped with
automatic transmission and/or trailer coupling.
What regulations apply
to additional drivers ?
A. Any
additional driver can be registered free of charge at the
station upon handover of the vehicle. The renter assumes
liability for the additional driver.
Renting from a "private
person"
A. Any
camper van lessor renting out his camper van in exchange
for a fee acts as a businessman. Hence there can be no "renting
out of camper vans by a private person" in the actual
sense.
When
renting a camper van, please pay attention to entries in
the vehicle documentations. Here, there has to be an express
reference to registration as a "self-driver renting
vehicle". Otherwise, you as the renter will have NO
insurance cover in the event of damage!
What costs do I face in case
of cancellation ?
A. McRent
charge the following fees
