Q. What camper vans does
McRent hire out ?
A. As
a 100% subsidiary of Dethleffs, we rent out Dethleffs
vehicles. In addition, we also hire out Globecar and
VW California vehicles. No McRent vehicle will be older
than 2 years.
What models are rented
out ?
A. Our
wide selection of different layouts offers the suitable
vehicle for "everybody", ranging from the
small two-seater (Compact Standard) down to the spacious,
fully integrated 6-person vehicle.
Are caravans also rented
out ?
A. No,
we exclusively rent out camper vans / travel vans /
motor caravans. These are automobile units.
What driving licence
regulations apply to the renting of a camper van ?
A. As
regards vehicle groups Compact, Family and Comfort,
the renter must have been in possession of a category
III or category B driving licence for at least one
year.
Please note that vehicles of the Premium group have an overall weight of
more than 3.5 tons. This requires possession of a category III or category
C/C1 driving licence since at least 3 years.
When can I receive my
Motorhome ?
A. Handover
of a camper van to you is possible only during the
station´s opening hours. Moreover, please note
that at some stations handover to you must take place
in the afternoon and return of the camper van is possible
only in the mornings. The exact times will be indicated
to you in your offer.
What must I take into
consideration when accepting the Motorhome ?
A. As
regards acceptance of the van, please take into consideration
that formalities and instructions will require approx.
1 h. Please request an exact time of handover from
your station so as to avoid overburdening of the station´s
capacity and longer waiting times. Do not plan large
driving distances for this particular day. Take your
time when accepting the van. Convince yourself together
with our employees that your vehicle is fully equipped
and that existing traces of use are recorded in the
handover certificate.
Will a deposit become
due upon handover of the travel van to you ?
A. Yes.
As a matter of principle, a € 1,800.00 deposit
is to be provided upon handover of the camper van to
you. In the event that the deposit is provided by means
of a credit card, the card holder and the renter must
be identical. Alternatively, you can also transfer
the deposit to us in advance together with the residual
rental. Please note in this context that no station
is allowed to hand over a vehicle unless the deposit
has already been received directly by the station.
What services are included
in the rental ?
A. chemical
toilet (cassette), a high-power heating system, a fresh
and sewage water tank, safety belts in the living area,
servo steering, cable reel and collection cable, a
Euro plug for 230V, a separate 12V battery for the
living area, a battery recharging device, a bike rack
and a stereo radio with CD player. Extras such as tableware,
kitchen equipment, child safety seats and snow chains
are available on request and for a fee.
Additionally, the following is already included in the rental:
*
All kilometres
* Value-added tax
* Comprehensive Insurance coverage with excess of €1,000 per case of
damage
* Third-party liability insurance with a global limit of indemnity of 50 Mio. €
* Fiat Mobility Guarantee and Accident and Breakdown Cover
* Awning
* Partly rear view camera
* Dethleffs security package
* Driver´s cab air conditioning
* Bike rack
* Outside Cleaning
* 2 gas bottles
* Levelling chock
* CI cable
* Cable reel
* Toilet chemicals
* Water hose / watering can
Does the travel price
also include transfer to the renting station ?
A. Our
vehicles shall be returned to the same station where
they have been handed over to you. At some stations,
you can also book a one-way rent. In case of a one-way
rent, the place of handover differs from the place
of return. However, these places are fixed before the
term of lease begins and charged additionally. One-way
rents are possible solely on request.
Cleaning:
A. Camper
vans are handed over to you in a clean and tidy condition
on the inside as well as on the outside, and shall also
be returned by you in a clean and tidy state. External
cleaning is included in the price. If, following return
of the vehicle, inside cleaning, emptying of the sewage
water tank and / or emptying of the toilet cassette have
to be carried out by the lessor in part or in full, the
lessor shall charge a cleaning fee. Please note that possibly
incurred costs are to be paid directly on site.
How am I to behave in
case of an accident or in the event of damage ?
A. Upon
handover of the vehicle to you, you will receive a
damage report form which you are obliged to complete
in any event of accident. In case of fire, theft, damage
caused by game animals or other damage, police and
the renting station must be notified. The renting station
must also be notified of any details concerning the
circumstances of the accident.
Claims for damages of other parties involved in the accident must not be
acknowledged.
How
and where will I get fresh water on the way ?
A. In
the meantime, you get fresh water for filling purposes
at many petrol stations and camping grounds as well
as at thousands of supply and disposal stations.
In most cases, only a small fee will be charged for
filling up fresh water.
How and where will I
get gas on the way ?
A. Upon
handover of the vehicle to you, you will receive two
full 11 kg gas bottles, which you may return empty
without being charged an additional fee.
At
many petrol stations and most camping grounds, you will
have the opportunity to refill the gas bottles.
Please note that different connections and different gas bottles are in place
abroad and that you need an adapter to refill a German gas bottle. You can
inform yourself of any required adapter at your renting station.
The provided German gas bottles must not be exchanged for foreign gas bottles.
What motorisations are
offered ?
A. Our
vehicles are equipped with a fuel saving and powerful
turbo diesel engine of the newest generation.
Is automatic transmission
and trailer coupling available ?
A. Our
hire vehicle fleet does not include vehicles equipped
with automatic transmission and/or trailer coupling.
What regulations apply
to additional drivers ?
A. Any
additional driver can be registered free of charge
at the station upon handover of the vehicle. The renter
assumes liability for the additional driver.
Renting from a "private
person"
A. Any
camper van lessor renting out his camper van in exchange
for a fee acts as a businessman. Hence there can be
no "renting out of camper vans by a private person" in
the actual sense.
When
renting a camper van, please pay attention to entries in
the vehicle documentations. Here, there has to be an express
reference to registration as a "self-driver renting
vehicle". Otherwise, you as the renter will have NO
insurance cover in the event of damage!
What costs do I face in case
of cancellation ?
A. McRent
charge the following fees
