Premium Pack
USD $100 per night (minimum charge 10 nights (USD $1,000) maximum charge 50 nights (USD $5,000)
    Includes:

Taxes:
Taxes of 10.5% are not included and are subject to State/Federal regulations and therefore are subject to change.

Exchange Rate / Currency Variations:
All transactions are conducted in US$. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.

Rental Duration:
A road trip allows you to travel at your own pace. To ensure you get the most out of your holiday a minimum 5-night booking period applies when pick-up and drop-off are from the same branch location. Vehicles can be dropped off earlier, but the minimum payment is 5 nights. Higher minimum booking periods may also apply during peak periods.

RV Preparation Fee:
A fee of USD $231 is additional to the daily vehicle charge, this includes all pre-cleaning and mechanical servicing, 1st fill of propane gas, initial set of toilet chemicals and 1 roll of toilet paper.

Colorado Road Safety Fee:
A surcharge of USD $2 per night (maximum USD $90 per booking) applies to all rentals picking up from the Denver branch.

Additional Products:

• Damage caused to the RV where the terms of Rental Contract have been breached.
• Damage caused by negligence/wilful conduct or impaired driving.
• Damage caused to the RV in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage to the awning, slide out, overhead or underbody of the RV.
• Damage caused to tires and windshield except where Windshield Protection has been purchased and applies.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.
• Damages caused by freezing/overheating e.g. unit not winterized, or overheating of RV or systems, e.g. plumbing or water systems.
• Damage caused when travelling on restricted or prohibited roads/regions.

One Way Bookings:
Road-trips don't always finish where they started, some of the best adventures don't. If a guest drops-off at a different branch location from which they picked-up, a minimum booking period and one-way fee applies. The minimum booking periods and fees in $ USD for one-way bookings are detailed below.

One ways are permitted from ANC to SFO, LAS, LAX, DEN or SEA starting September 15, 2020. A one way fee of $500 will apply.

ANC
N/A	DEN
N/A	7 / $500	LAS
N/A	14 / $500	5 / $250	LAX
N/A	30 / $2,000	30 / $2,000	30 / $2,000	MIA
N/A	30 / $2,000	30 / $2,000	30 / $2,000	5 / $250	MCO
N/A	30 / $2,000	30 / $2,000	30 / $2,000	14 / $500	14 / $500	NYC
N/A	14 / $500	14 / $500	14 / $500	30 / $2,000	30 / $2,000	30 / $2,000	SEA
N/A	14 / $500	5 / $250	5 / $250	30 / $2,000	30 / $2,000	30 / $2,000	7 / $500	SFO

Multiple Rentals:
We love to reward our long-term road trippers so consecutive rentals within a 3-month period, in Canada, the USA, Australia, New Zealand, the United Kingdom or Europe with any of the Apollo Motorhome Holidays brands can be combined to obtain a long term 5% discount on the flex rate. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions.

Booking Amendments:
At Star RV we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original flex rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates
If the rate scheme or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alterations made within 14 nights of pick-up, we will be happy to accommodate these (subject to availability), however due to the short notice, if the booking duration is shortened, the number of nights originally booked will be charged for.

There is no refund for late pick-up or early return of the RV.

A change of location fee may apply if the collection or return location is amended within 14 nights of RV pick-up or if notification occurs during the hire.

Extending a Road Trip:
If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, you should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card, either over the phone or at an StarRV Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Change of RV:
We understand every Guest’s needs are different and therefore our RV’s can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the booked RV not be available due to unforeseen circumstances we will substitute the booked RV with an alternative available at the time of pick-up, at no extra cost. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Responsibility:
If, for any reason beyond the company's control, the reserved vehicle is not available, Star RV reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Travel Restrictions:
Not all RV’s are suitable for all driving situations, so it’s important that the right RV is chosen for the travel planned. Star RV at its discretion may restrict RV travel in certain areas due to adverse road and weather conditions, and the distance to nominated destinations in relation to the length of the rental period. For the safety of Guests, the following travel restrictions are in place:

Travel Restricted Areas

• Travel to Death Valley is limited to the low season (15 September through 15 May) due to extreme temperatures & road conditions.
  
• Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions.
  We are happy for our Guests to travel on this road between 16 May and 14 September.
• Travel to other remote areas not mentioned here may be possible, only if written permission is obtained from Apollo prior to travel.

Urban Travel Restrictions
Campervans and Class “C” RV’s cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa metropolitan area, the Guest is responsible for USD $7,500.

Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Prohibited Travel Areas
The below roads/regions are always prohibited:

• Logging and non-public roads.
• Any and all unnumbered roads and highways.
• Mexico
• All roads in Nunavut
• Northwest Territories

Due to the poor conditions of some roads & highways, Guests are prohibited from travelling on the following roads:

Alaska
- Denali Highway (Hwy 8 from Paxson to Cantwell)
- Dalton Highway (north of Livingood)
- Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west
- McCarthy Road between Chitina and McCarthy, Alaska
- Northway Road (off AK-2) to Northway
- Nabesna Road (off AK-1) to Nabesna

Yukon
- North Canol Highway

Quebec, Newfoundland and Labrador
- Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
- Highway 389 from Labrador City to Baie Comeau
- Highway 510 from Red Bay to Happy Valley-Goose Bay
- Highway 167 north of La Dore
- Highway 109 and Baie James Road, Quebec

Guests who travel to Prohibited and Restricted areas without permission will be subject to a USD $1,500 penalty and will void all insurance coverage. Star RV reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up.

Toll Guard:
USD $6 per night plus Toll Costs (maximum charge of 10 nights)
Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling that are covered by Toll Guard.

Drivers Licence and Minimum Age:
Minimum age is 21. Only drivers listed on the contract can drive.
All drivers must possess a driver's license valid for the entire rental period.
If the driver's license from the Guest’s own country is in English, an International license is not required. If the license is in a language other than English, we recommend that Guests have an International Driving License, together with the license from their own country. For translation purposes, an International Driver's License will ensure ease of use in the United States. Please note that an International License is not valid on its own for driving in the USA. The International License must also be accompanied by a valid driver's license issued in their own country.

Change to the Drop-Off Location after Pick-Up:
If you wish to change your drop-off location after pick-up, you should get in touch with our friendly reservations team who will be happy to help. Our team will advise you if this is possible and if a change of location fee applies. Any fees would require immediate payment.