Rates are calculated per calendar day.

Standard Rate Includes:

• Unlimited Kilometers
• 10% GST
• Extra Driver / Renter Fees
• Drop and Go Service
• RV Introduction and Show Through
• Valet Service*
• Linen and bedding including Exchange Service*
• Kitchen Equipment *
• General Equipment *
• Campground Guides
• Gas Bottle Exchange Service * for hires of 14 days or more in length

* Valet Service:
Customers on hire may visit any Star RV branch while on hire to have their vehicle cleaned, oil and water checked with a 48 hour prior notice.

* Freshly Laundred Linen Bedding:
You may exchange your personal kits during your holiday at any Star RV branch with a 48 hour prior notice.

* Gas Bottle Exchange Service:
Every 14 days of hire, you can visit a Star RV branch to exchange your used gas bottle for a full gas bottle.

* General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush.

* Personal Kits:
Personal kit consists of: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

* Kitchen Kit:
Each vehicle is supplied with complimentary living equipment (such as plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in RVs that have 240V.)

Drop and Go Service:
Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning. (this does not include emptying the toilet cassette and the grey water tank).

Campground Guides:
Each vehicle is supplied with complimentary campground guides

RV Introduction and Show Through:
At pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

To ensure guests have a thorough RV show through before starting their adventure, guests need to pick up their RV from the branch by 4pm.

Star Pack Rates:
Add $65 per day.
- The maximum amount payable per rental segment for the Star Pack is $3,250 - i.e. 50 days rental.
- The minimum amount payable per rental segment for Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes:

• "The High Road" Liability Reduction option,
• GPS
• Unlimited Windscreen and Tyres will be covered for accidental damage
• Undercarriage / Overhead Damage (covered for accidental damage)
• Single Vehicle Rollover
• Extended Roadside Assistance
• Pre-purchased Gas Bottle
• 3 x Toilet Chemicals
• Camp Chairs and Table
• Baby or Booster Seats (on request).

Early Bird Discount:
Book more than 180 Days before Pick-Up and receive a 5% Discount of daily rental rates.

Long Term Discount:
21+ Days - 8% Off daily rental rates

Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations:
Star RV branches are located across Australia, allowing you to plan for road trips both long and short. Certain RVs are more popular in certain locations; the matrix below is a guide to available RVs at each of our branches.

Branches are located in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney.

Vehicle	Adelaide	Brisbane	Cairns	Melbourne	Perth	Sydney
Aquila RV	Yes	Yes	Yes	Yes	Yes	Yes
Pegasus RV		Yes		Yes		Yes
Pandora RV		Yes		Yes		Yes
Hercules RV	Yes	Yes	Yes	Yes	Yes	Yes

This is a guide only. RV availability may change, depending on the adventures of our guests.

Branch Hours:
The opening hours of our branches vary, depending on location and seasonality. The below information details the specific hours for pick-up and drop-off:

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays including Good Friday (10 April 2020) Christmas Day (25 December 2020), New Year’s Day (1 January 2021), and Observed Australia Day (26 January 2021):

Brisbane, Melbourne, Perth & Sydney: (latest pick up is 4pm)
• 1 April 2020 - 31 March 2021 -  8am to 4.00pm seven days a week
 
Adelaide & Cairns: (latest pick up is 4pm)
• 1 April 2020 - 31 August 2020 -  8am to 4.00pm (Monday to Friday)
• 1 September 2020 - 31 March 2021 -  8am to 4.00pm seven days a week

Please note: Dates are correct at the time of release. Dates are subject to change.

Returning the RV:
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added at pick-up to offer quick and easy return.

Kilometres:
For the safety of guests please don't underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Transfer:
Branches are conveniently located near major airports, making pick-up and drop-off easy for you. You can arrange transport to and from the airport via taxi or rideshare at your own cost.

Payment at Branches:
For security reasons, we do not accept cash at our branches. We accept credit card and debit card for charges paid on RV pick-up and drop-off. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

Taxes:
Our rates include 10% GST.

Credit Cards:
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

	Rental / Extras
Visa Debit card / MasterCard Debit card	1.1%
Visa Credit Card / MasterCard Credit Card	1.69%
Amex / Diners / Union Pay	2.8%
Fees are subject to change without notice

Exchange Rate / Currency Variations:
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged.

Booking Duration:
An Star RV Holiday allows guests to travel at their own pace, to ensure our guests get the most of their road trip a minimum seven-day booking period applies until the 20th of July 2020. A minimum five-day booking period applies for guests picking up vehicles from 21st of July 2020 onwards, when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods such as Christmas, Easter, V8 Supercars Bathurst weekend, MotoGP Phillip Island weekend and Lunar New Year.

One Way Rentals:
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period and AUD $165 one-way fee applies. The minimum booking periods for one-way bookings are detailed in the table below.

Brisbane
7	Cairns
7	14	Melbourne
7	14	7	Sydney

Driver’s Licence and Minimum Age:
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence.

Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.

Pre-Purchase Gas Bottle: (included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

- AUD $25 - Aquila RV
- AUD $35 - Pandora RV, Pegasus RV & Hercules RV

The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Extras:
To make road trips that little bit easier, Star RV has a range of optional extras available.

Extras	$	Price
Camp Table (included in the Star Pack)	AUD $24	per rental
Camp Chairs (included in the Star Pack)	AUD $17	each per rental
Personal Kit	AUD $20	included as standard but cost for additional kits
Satellite Phone	AUD $20	per day plus call charges - (must be pre-booked at least 7 days prior to pick up)
Heater / Fan	AUD $15	per rental
Portable GPS	AUD $10	per day up to a maximum of AUD $100 per hire
Baby / Booster Seats (included in the Star Pack)	AUD $35	each per rental
Toll Package	AUD $39	Credit of AUD $50 when travelling through toll ways.
Toilet Chemicals	AUD 2.50	each
First Aid Kit	AUD $50
Extended Roadside Assistance	AUD $4	per day (Maximum of 25 days) (included in the Star Pack)
Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)	AUD $7	per day (Maximum of 25 days) This includes 1 windscreen, 2 tyres and the Extended Roadside Assistance. (included in the Star Pack)
Pre-Purchased Gas Bottle 2 Berth motorhomes Pre- Purchased Gas Bottle 4 & 6 Berth motorhomes	AUD $25 AUD $35	per rental - A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to Star RV at the completion of the road trip. Fee applies for each booking of a multiple rental. (included in the Star Pack)
Additional packages may be offered on pick up.

Baby Seats: (Included in the Star Pack)
Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is AUD $35 per rental. Baby seats can only be fitted in selected models. Baby Seats are always on request. Baby seats can't be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.

Booster Seats: (Included in the Star Pack)
A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is AUD $35 each per rental. Booster seats can only be fitted in selected models. Booster Seats are always on request. Booster seats can't be fitted to the Aquila RV and Pegasus RV. Children under 6 months of age cannot be accommodated in any of the Motorhomes.

Click to View 2020 - 2021 Child Restraint Policy - 1.17mb PDF

First Aid Kits:
A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and the fee is charged.

Extended Roadside Assistance: (Included in the Star Pack)
$4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Windscreen and Tyre Protection Plus Extended Roadside Assistance: (Included in the Star Pack)
$7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Multiple Rentals:
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
 
Travel Restrictions:
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Star RV, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Star RV Assist on 1300 798 212 for any concerns regarding road accessibility. For the safety of guests, the following travel restrictions are in place:

Star RV Vehicles:
- Our RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and less than 12 kilometres long are allowed. Our RVs can be driven to any island on sealed roads as long as written permission is obtained from Star RV Assist prior to travel.

Star RV at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up.

Change of Drop Off Location after Pick-Up:
If you wish to change your drop-off location after pick-up, please get in touch with our friendly Reservations team who will be happy to help. Our team will advise if the change is possible and the applicable fee.

Repairs:
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to AUD $100 can be completed without authorisation and will be reimbursed. If repairs over AUD $100 are needed, the Star RV Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact Star RV Assist on 1300 798 212.

Infringements, Tolls and Administration Fees:
Star RV will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Star RV reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of AUD $75 to cover associated administrative costs per toll way fee received.

Star RV offers guests the option of purchasing our Toll Package for AUD $39 which gives guests a AUD $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of AUD $50. Once AUD $50 is exceeded, another toll package of AUD $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the AUD $50 credit).

Change Of RV:
We understand guests’ needs are different and therefore our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost.

Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. In the event of no alternative RV being available for the guest, Star RV's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking:
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.

PROTECTION PACKAGE

Personal Injury:
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such Third Party insurance varies in different States and Territories and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage:
The RV is insured for damage to it and damage to the property of a third party. The guest is responsible up to the amount of the applicable Liability and it applies for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the RV is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV by telephone on a credit card, not on return of the RV. Star RV reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability & Bond Options:
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

We offer a range of Liability Options for guests. Guests can choose between the following options:

• ‘Low Road’ – our most basic level of liability cover.
• ‘High Road’ our highest cover option.

The amount payable for each Liability Option is based on the number of days of hire. Minimum rental periods apply for each RV or total days of the RV booking.

The maximum charge for Liability Options is 50 days per rental segment.

	Cost per day	Bond	Liability
The Low Road	Included	$7,500	$7,500
The High Road (VIP Cover) ** (included in the Star Pack)	$49 (max charge $2,450)	$250	$0

Bond:
The Bond payment will depend on the Liability Option chosen.
If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately. If the guest chooses to take ‘The High Road’ the Bond is payable to Star RV by an open signed credit card imprint with an authorisation for AUD $250 / AUD $500.

The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond is fully refundable provided terms are met. The RV simply needs to be returned to the booked Star RV branch location, on time, full of fuel and with the toilet cassette and grey water tank emptied. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient to cover the damage, extra costs will be charged.

If a guest is continuing on with another Star RV booking, the Bond can be transferred to the next booking within Australia.

Guest Responsibility:
Star RV reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our RVs can’t swim.
• Damage caused to tyres and windscreen except where ‘Star Pack’ or ‘WAP’ has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Star Pack’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged RV,
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out of the RV.
• Damage to the undercarriage or overhead of the RV except where the ‘Star Pack’ has been purchased and applies.
• Our RVs are equipped with a tracking device. Star RV reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of AUD $300 charged on each occasion identified.

Cancellation Fees:

If cancelled 91+ days prior to pick up -	No Fee
If cancelled 90 to 29 days prior to pick up	10% of Total Rental (minimum AUD $250)
If cancelled 28 days or less prior to pick up or No Show	100% of Rental including any applicable fees e.g. One Way Fee (minimum AUD $250)
There is no refund for late pick up or early return of vehicle.

Original pick-up date is used to calculate the cancellation fee.

Booking Alterations:
At Star RV we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged.

If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply.

Extending a Road Trip:
If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, first contact our friendly Reservations team who will happily advise if the extension is possible and any associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Star RV Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to RV availability.

Travel Insurance:
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Rates / Terms / Conditions:
Are subject to change without notice.