Canadream 2025 / 2026 Motorhome Hire in Canada

Please Note: Kilometre packs must be purchased. (Flex Rates do not include kms = 0 km / night).

Flex Rates
Flex Rates allow CanaDream to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So, when there are many RVs available for hire from a location, the rental rate is lower. Generally, this means that the earlier you book, the better the rate!

Flex rates exclude taxes, one way fees and all optional extras.

Minimum Booking Duration
A road trip allows you to travel at your own pace. To ensure our Guests get the most out of their vacation, we have a minimum 7 night rental in the summer season and 5 night minimum rental in the winter season. Vehicles can be returned earlier, but the minimum night charge will apply to the booking.

Summer Season: 31st March to 2nd November 2025
Winter Season: 3rd November 2025 to 29th March 2026

Vehicle Preparation Kit Fee
Vehicle preparation (first supply of propane and toilet chemicals). This fee is now included in the nightly rental rate.
Full list of Vehicle Preparation Kit Items here

Kitchen Kit Fees
Kitchen kits are charged at CAD $110 per booking. The Kitchen Kit contains all the essentials for the kitchen - pots & pans, dishes, and cutlery.
Full list of Kitchen Kit Items here

Linen Kit Fees
Linen kits are charged at CAD $85 per person. The Linen Kit contains bedding and towels per person.
Full list of Linen Kit Items here

Solis Wifi Portable Hub
CanaDream are pleased to offer a portable Wi-Fi hotspot device which offers connectivity for up to 10 devices at any one time. The device can be used in or outside the RV and offers the most convenient way to have Wi-Fi on the road.
CAD $10 per night, Maximum charge of 10 nights - CAD $100
Full information here

Journie Rewards
At pick up every Guest will receive a JOURNIE Rewards membership card with a promotion code to activate their account. Guests can also download and register with the JOURNIE Rewards app or on the website www.journie.ca. Thereafter every time they fill up at a participating station all over Canada, they will save up to 12c/litre plus they receive points for every $ dollar spent which they can spend and get discounts on purchases in the stations!

Early Pick Up / Late Drop Off
Guests will select their pick-up time during online check-in.
• Standard Pick up times are between 1pm and 4pm.
• Early Pick up is available between 10am - 12:30pm for a fee of CAD $75 and is subject to availability slots.

Early Pick-Ups and Late Drop-Offs cannot be pre-booked. These options are only available during Online Check-In, subject to availability.

Guests are advised against turning up earlier than their scheduled arrival time. The arrival times are based on the pre booked pick up/drop off schedules and vehicle prepping and availability, therefore an early arrival is unlikely to result in an earlier than booked pick up slot.

"We are Happy to" Packages
We are happy to offer our “We are Happy to” products designed to enhance the Guest experience and provide peace of mind at great value for money. We have three easy add on packages: Platinum Plus, Platinum & Gold or products can be purchased individually.

Note: These products must be booked in advance of departure, only the Drop & Go service can be added on whilst on the road up to 24 hours before drop off, the other products cannot be added on once pick up is complete.

We are Happy to Bundles:

Platinum Plus: CAD $265 includes:
CanaDream Drop & Go, CanaDream Peace of Mind, Windshield Protection, Generator (unlimited use)
Platinum: CAD $215 includes:
CanaDream Drop & Go, CanaDream Peace of Mind, Windshield Protection,
Gold: CAD $150 includes:
CanaDream Peace of Mind, Windshield Protection,

Individual products:

CanaDream Drop and Go: CAD $140 includes:
Exterior cleaning, Interior cleaning, last empty of holding tanks, bagged garbage disposal & recycling
CanaDream Peace of Mind: CAD $12 per night includes:
Lock out service, Lost key replacement (excluding delivery charges), Emergency towing (first 50km), Jump start, Flat tire change using spare (tire cost excl), Fuel Delivery service (up to 20L of fuel, fuel additional cost)
Windshield Protection: CAD $14 per night includes:
Limit of 1 windshield per trip or up to 3 stone chip repairs.

Guests who have purchased Liability Reduction / Zero plans will enjoy a saving on the We are happy to bundles as listed below:

Platinum Plus : CAD $230 if Liability Reduction (LR) selected as well / CAD $170 if Liability Reduction Zero (LRZ) selected as well
Platinum: CAD $205 if Liability Reduction (LR) selected as well / CAD $145 if Liability Reduction Zero (LRZ) selected as well
Gold: CAD $140 if Liability Reduction (LR) selected as well / CAD $80 if Liability Reduction Zero (LRZ) selected as well

Additional Items

Lawn Chairs (CAD $16 each per rental)
Bike Racks for 4 bikes (CAD $80 per rental and only with our MH-A, MH-B, MH-C, SVC & MH-X vehicles).
Child / Infant / Booster Seats (CAD $70 each per rental).
Click here for Child Restraint Information - 556 kb PDF - General Information here
Toaster (CAD $16 each per rental)
Generator hire (not pre-bookable, not available in the TCA model - CAD $3.50 per hour.
Additional Driver: CAD $5 per night
Levelling Blocks (pack of 10 blocks): CAD $25 each
Solis Wifi Portable Hub (max charge 10 nights) - CAD $10 per night MAX CAD $100
Toilet Chemicals: CAD $3 each
Toilet Paper: (4 rolls / 1 ply) CAD $7 each
Coffee Maker (electric): CAD $18 each
Nespresso Essenza Coffee Maker with 20 coffee pods: CAD $50 each
Additional overcab mattress (request only & pay on pick up) * limited availability: CAD $50 each

Sorry, we do not rent baby cribs. Please check with our reservations staff for the name and phone number of companies who offer this service.

Please Note: Canadream do not rent TV's

Other items available on request (where available – ask on pickup for rental cost)

Cookie Sheet
Wine glasses
Measuring cup
Grater

For rentals during winter months the following items may be available (ask on pickup for rental cost and availability)

Chains
Electric Heater
Vent Pillows

One Way Rental Fees
Based on availability, CanaDream is happy to offer a wide range of one-way vehicle booking opportunities to help Guests make the most of their Canadian experience. One-ways must be reserved and confirmed in advance and the following drop off fees apply:

One-ways between all affiliated locations - CAD $1,100 (except Calgary to Vancouver & Edmonton to Vancouver)
One way from Calgary to Vancouver & Edmonton to Vancouver CAD $1,550
For all vehicle types, one-way drop offs are on a free sale basis as availability allows at applicable stations.
All Whitehorse one-ways (to and from) are on a request basis all season.
Between 15 October – 30 April Late Drop-Off fees do not apply. The latest drop-off time slot will be from 1:00-1:59pm.

Taxes
Taxes are not included in net rates and are subject to Provincial/ Federal regulations and, therefore, are subject to change without prior notice.

The current taxes per province are:

Calgary, Edmonton, Whitehorse: GST: - 5%
Vancouver: PST: 7% + GST: 5% = 12%
Toronto: HST (Harmonized Sales Tax) - 13%
Montreal: QST: - 9.975% + GST 5% = 14.975%
Halifax HST (Harmonized Sales Tax) - 15%

There is no provincial tax in Calgary, Edmonton or Whitehorse. Tax is calculated on the gross amount of the rental.

Kilometer Packages
All reservations include 0 km per night
Kilometer packages are offered for pre-purchase:

500 km package - CAD $200 per package
800 km package CAD $310 per package
Individual or additional km - $0.47 per km payable locally
Unlimited KM Package CAD $1,680 per package. Maximum 21 nights. Additional nights thereafter charged at CAD $50 per night.

Unfortunately, refunds are not given for unused kilometres.

Note: Kilometre packs can only be purchased in advance of pick-up. Once the guest has picked up, additional kilometres are chargeable per kilometre.

USA Driving
Guests are welcome to travel into the United States with the correct passport/visa/documentation relevant to their party and when there are no government-imposed restrictions.

A US Driving fee of $100 per booking applies to any travel within the United States (including Alaska). This gives unlimited nights of stay in the USA. If the US Driving fee is not included in the rental package, it can also be added during online check-in and from the road by contacting our call centre in advance of crossing the border.

Guests must pay the US driving fee before entering the USA or their insurance coverage will be voided.

Guest Guide
At check-in, each booking receives a Guest Guide for their vehicle type. The Guest Guide is a step-bystep handy guide containing all Guests need to know about their RV. It’s a helpful reminder of all the elements covered during the Quick Start Guide but remains with them for the entire duration of their vacation and it’s free to take home with their holiday memories.

CanaDream Club
All guests are immediately members of the Club as soon as they have made a booking with CanaDream. They are able to download the CanaDream Club app where you will find useful maps for fuel station locations (with our partner gas stations), campgrounds and many attractions across Canada who are happy to welcome CanaDream RVs to their attraction and to offer CanaDream Guests preferential pricing or added value.

Insurance
All CanaDream Inc. vehicles are insured with $5 million public liability and property damage including collision and comprehensive insurance. Accident Benefits Coverage is also included offering medical and rehabilitation expenses, income replacement, and other benefits regardless of who is at fault in the accident. It covers the renter and their passengers for injuries sustained in an accident in the rental vehicle.

Security Deposit
A security deposit of up to CAD $3,000 is required on a major credit card (we accept Mastercard, Visa and American Express), paid at time of pick up, for the collision and comprehensive insurance deductibles as outlined in the insurance section. The deposit is refundable upon the return of the vehicle in the same condition as it was received and if it was not involved in any incident claims.

The Cardholder must be present at pickup.

The payment is processed for the duration of the RV rental and the security deposit will be refunded to the same card if the vehicle has not been in an incident or any damage caused in line with our insurance policy.

The security deposit is processed to the Lead Driver/Main Guest’s credit card at pick up and is refunded to the same credit card upon return of the vehicle, if the vehicle is returned in the same condition as it was received, i.e., without damage.

The physical credit card must be presented by the named Guest at the time of pick-up.

• Any Guest that is involved in an incident will have their deposit held (to the maximum charge) for a minimum of 60 days or until the incident claim is closed.

Claims that are less than the deposit amount will have the difference refunded to the Guest upon closing of the incident claim.

• The Guest is responsible for the maximum applicable charge where expenses include, but are not limited to, towing, storage fees, damage to the CanaDream Inc. vehicle, damage to third party property, injury claims, insurance adjuster fees, and legal fees. The Guest is responsible for costs incurred for temporary fixes to enable their rental to continue.

• The insurance does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation, or replacement of the vehicle if the vehicle is stolen or should an incident occur that makes the rented vehicle inoperable. In these situations, and depending on availability, a new signed rental agreement must be in place before a replacement vehicle is provided.

• The security deposit covers the rental period, unless a unit replacement is required or where there is significant damage caused to the rental vehicle or third party damage. In this case a new security deposit may be required.

• Where a replacement unit is required due to an incident, depending on availability, a new, signed rental agreement and security deposit must be in place before a replacement vehicle is provided.

• The Guest is also responsible for the cost of business loss where damage is caused by negligence; this will be charged for the period the RV is unavailable due to repairs.

Incidents must be reported within 24 hours and be accompanied by the completion of either a CanaDream online accident report or the written accident report form (in each vehicle), along with the police report or file number.

Liability Reduction Options
CanaDream offers protection options that reduce the Guest’s financial responsibility for covered physical damage to the Rental Vehicle. Liability Reduction and Liability Reduction Zero are not insurance, but are contractual agreements between CanaDream and the Guest, wherein CanaDream agrees to seek reduced or no recovery for covered physical damage to the Rental Vehicle, subject to exclusions.

• Liability Reduction (LR)* – selecting this product reduces the Guest liability to CAD $1,000.
• Liability Reduction Zero (LRZ)* – selecting this product reduces the Guest liability to $0.

* Applies for the rental duration for covered physical damage. The incident must be reported within 24 hours otherwise the cover will not be applicable.

		Standard	Liability Reduction (LR)	Liability Reduction Zero (LRZ)
Your Payment	You Pay	$0 per night	$30 per night	$45 per night
Your Security Deposit	Maximum Liability	$3,000	$1,000	$0
Your Responsibility	Vehicle damage *	$3,000	$1,000	$0
Your Responsibility	Windshield & Tyres **	No	No	No

* Exclusions apply see Incidents not covered.
** Covers windshield/tire replacement not call out charges and exclusions apply see incidents not covered.

Please note: Liability Reduction / Zero will not cover any damage listed as “All Costs” from the Incident description such as but not limited to the Rental Vehicle or third-party property caused through reversing, any damage deemed as malicious i.e. Rental Vehicle break in or vandalism, cover the replacement or repair of windows or cover the theft of the Vehicle.

No coverage is offered for overhead damage, undercarriage damage, any damage deemed as gross negligence or any internal damages, therefore full liability will apply. The maximum charge for Liability Reduction / Plus is 30 nights (minimum of 7 nights).

The guest is responsible for the following maximum charges per accident:

Incident Type	Liability Options
Incident Type	Standard Liability (SL)	Liability Reduction (LR)	Liability Reduction Zero (LRZ)
Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report):	$3,000	$1,000	$0
Off Road (e.g. campsites, parking lots, driveways, gas stations, etc.)	$3,000	$1,000	$0
Single vehicle incident: Any damage caused by contact with any stationary object (e.g. : parked vehicle, walls, trees, etc.) anywhere (on or off - road, private or public property)	$3,000	$1,000	$0
Vehicle damage, cause unknown (including hit and run by unknown third party)	$3,000	$1,000	$0
Acts of nature (natural disasters including, but not limited to hail, floods, lightning)	$3,000	$1,000	$0
Interior damage (not caused by two vehicle accident on a numbered road)	$3,000	$1,000	$0
Collision with animals	$3,000	$1,000	$0
Hubcap replacement	$200 each	$200 each	$0
Tire Damage - (does not include tow charges)	$1,000 per tire	$1,000 per tire	$0
Windshield - replacement glass, fitting and recalibration	$1,000	$1,000	$0
Incidents Not Covered	All Cost Liability
Incidents Not Covered	Standard Liability (SL)	Liability Reduction (LR)	Liability Reduction Zero (LRZ)
Undercarriage damage (not caused by two vehicle accident on a numbered road)	All Costs	All Costs	All Costs
Wrong Fuel: $8,500 will be charged at drop off. The difference in actual costs will be charged or refunded as applicable.	All Costs	All Costs	All Costs
No written accident report & police file number (or station notification within 24 hours of incident)	All Costs	All Costs	All Costs
Committing hit and run	All Costs	All Costs	All Costs
Damage caused by misuse of brakes	All Costs	All Costs	All Costs
Parkade, drive-through, and height restriction damage: $10,000 will be charged at drop off. The difference in actual costs will be charged or refunded as applicable.	All Costs	All Costs	All Costs
Damage caused by not maintaining correct fluid levels eg oil; or failure to maintain correct tire pressure	All Costs	All Costs	All Costs
Damage caused by pets	All Costs	All Costs	All Costs
Use of unauthorized accessories (i.e., awning, hitch,etc.)	All Costs	All Costs	All Costs
Damage caused while operating the vehicle in reverse	All Costs	All Costs	All Costs
Incidents while driving in unauthorized areas including the USA, without prior authorization	All Costs	All Costs	All Costs
Incidents caused while the vehicle is driven by an impaired or unauthorized driver**	All Costs	All Costs	All Costs
Damages incurred during illegal act(s) and/or wilful damage	All Costs	All Costs	All Costs
** Impaired Driving: Driving under the influence of alcohol, drugs (including Cannabis) and fatigue / or lack of sleep.

Canadream reserves the right to refuse any booking at our discretion.

While on their road trip Guests are responsible for:

• Damage caused to the RV where the terms of Rental Contract have been breached.
• Damage caused by negligence/wilful conduct or impaired driving.
• Damage caused to the RV in any way by part or total water submersion of saltwater.
• Damage caused due to a single vehicle roll over.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused by the incorrect use of snow chains.
• Damage to the awning, slide out, overhead or underbody of the RV.
• Damage caused to tires.
• Damage caused to windshield except where Windshield Protection has been purchased and applies.
• Damage caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.
• Damage caused by freezing/overheating, e.g. unit not winterized, or overheating of RV, including brakes if Tow/Haul is not used on steep declines, or systems, e.g. plumbing or water systems.

Unauthorized Areas
Unauthorized Areas include northern surcharge areas, the USA, and any restricted geographic areas which CanaDream may determine at any time. Without prior permission to drive the vehicle in these areas, there is no insurance coverage; the guest is responsible for all damages, related expenses and costs; the guest is subject to a $900 penalty. CanaDream reserves the right to restrict access to specific geographic areas at any time. These restrictions may be applied at the time of pick up. The guest assumes all responsibility for any expense or loss of time while travelling in restricted geographic areas.

Northern Surcharge Areas
Click here for full information

Festival Surcharge
Click here for full information

Prohibited Travel Areas
Click here for full information

Urban Restrictions
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa metropolitan area, the Guest is responsible for CAD $7,500.

Transfers
CanaDream does not offer transfers at any station. Guests picking up and dropping off at all stations should make their own arrangements to get to the station in time for their chosen pickup slot. The stations will be happy to assist in calling for a taxi at drop off.

Location Hours of Operation
Guests will receive an email confirming their pickup time within 48 hours of pick up and this can also be viewed in the online check portal.

Pick-up time is between:
13:00 and 16:00 Monday to Sunday
We are happy to offer an Early Pick Up ($75) which allows pick up between 10am and 12:30pm and is subject to availability slots.

Pick up takes roughly 30 minutes, unless a personal demonstration has been booked (takes an additional 30 minutes and at a cost of CAD $50).

Guests are advised against turning up early to attempt an early pick up, This can also result in a frustrating long wait for the Guests.

Drop-off Time is between:
08:00am and 10:00am Monday to Sunday
Late Drop off times are available in summer between 10am and 2:59pm for a fee of $75 per hour (Summer season). Late drop off availability is subject to vehicle operational and scheduling requirements. Complimentary late drop off is included until 1:59pm during the winter season.

Guests must vacate their vehicle before the end of the hour to avoid late drop off fees.

Drop Off Time Costs
08:00 - 08:59am   Free
09:00 - 09:59am   Free
10:00 - 10:59am   CAD $75
11:00 - 11:59am   CAD $150
12:00 - 12:59pm   CAD $225
1:00 - 1:59pm   CAD $300
2:00 - 2:59pm   CAD $375

Returning The RV
The RV is your home away from home and, for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the station as they were collected, with the interior cleaned, dishes washed and put away and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. We recommend Guests purchase Drop & Go to reduce the final cleaning burden. Fees will apply if the RV is not returned in the required condition.

Early Returns / Unused Kilometres
Sorry, there are no refunds for early returns and/or unused kilometers.

Location Hours of Opening

Summer Season (31st March to 2nd November 2025)

Calgary, Edmonton, Halifax, Montreal, Toronto & Vancouver are open:
01 May to 30 September: Monday to Sunday 08:00 to 17:00
Whitehorse location is open:
01 May to 09 May: Monday to Friday 08:00 to 16:00
First pick up available from 12 May.
Drop off’s available between May 1 - 9 only.

12 May to 26 September: Monday to Sunday 08:00 to 17:00

Winter Season (3rd November 2025 to 29th March 2026)

Only the 4 season Winter Ready Maxi Motorhome (MHA) is available for booking.

Calgary, Edmonton, Halifax, Montreal, Vancouver & Toronto
01 October to 30 April:
Monday to Saturday from 08:00 to 16:00
Sunday Pick-up / Drop-off can be requested from 1st October to 30th April for a Sunday Fee ($435 + tax) per pick-up or drop-off.
Whitehorse location is closed for Winter 27th September:

The following Statutory holidays Canadream offices will be closed.

Holidays	2025	2026
New Year's Day	01 January	01 January
Family Day (Alberta & Ontario Only)	17 February	16 February
Family Day (Not BC)	17 February	16 February
Good Friday	18 April	-
Thanksgiving Day	13 October	-
Remembrance Day	11 November	-
Christmas Day *	25 December	-
Boxing Day *	26 December	-
* Depots are also closed at noon on 24th & 31st December 2025 ** Dates are correct at time of release. Dates are subject to change.

The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream RV Rentals

Group Bookings
CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. Group Terms & Conditions apply and standard Flex Rates, as set out above, do not always apply.

Smoking
Smoking, vaping, or using e-cigarettes are not allowed in our RV’s. A penalty of $1,000 will be imposed to cover the costs of sanitizing and cleaning the inside of the RV.

Animals
We are happy for Guests to bring a pet dog or cat (maximum 2 pets) on their vacation in our RV for a fee of CAD $350. Service animals can travel in our RV’s free of charge, upon presentation of the animal’s original certification documents. We ask for Guests to tell us in advance that they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Driving Licence / Driver's Age
One driver is included in the rental. We charge CAD $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

All drivers must possess a driver's license valid for the entire rental period
All drivers are required to have the original hard copy of the license with them - digital licenses are not valid unless accompanied with the hard copy
If the driver's license from their own country is in English or French, Guests do not need an international license. If the license is in a language other than English or French, we strongly recommend Guests have an International License, together with the license from their own country. For translation purposes, an International Driver's License will ensure ease of use in Canada and the United States. Please note that an International License is not valid on its own for driving in Canada and the USA. The International License must also be accompanied by a valid driver's license issued in the Guest’s own country
Minimum age is 21. Only drivers listed on the contract are allowed to drive
Additional Driver Fee: CAD $5 per night for each additional driver.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important that the right RV is chosen for the travel planned. CanaDream, at its discretion, may restrict RV travel in certain areas due to adverse road and weather conditions and the distance to nominated destinations in relation to the length of the rental period.

For the safety of Guests, the following travel restrictions are in place:

Travel to Death Valley is limited to the low season (15 September through 15 May) due to extreme temperatures and road conditions
Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September
Travel to other remote areas not mentioned here may be possible, only if written permission is obtained from CanaDream prior to travel

Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Urban Travel Restictions
Campervans and Class “C” RVs cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.

Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxis, etc.

Travel in an RV is prohibited on Manhattan Island in New York. Please leave your RV at your campsite and travel to Manhattan Island by public transport.

Prohibited Travel Areas - Click here for map & full information PDF 2.03mb
Travel in the following areas is strictly prohibited at all times.

Logging and non-public roads
Any and all unnumbered roads and highways
Mexico

Due to the poor conditions of some roads and highways, Guests are prohibited from travelling on the following roads:
Mexico - travel to Mexico is prohibited at any time.
St Pierre & Miquelon (off the coast of Newfoundland) – prohibited at any time.

ALASKA
Denali Highway in Alaska (Highway 8 from Paxson to Cantwell).
Dalton Highway (north of Livengood).
Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west.
McCarthy Road between Chitina and McCarthy.
Northway Road (off AK-2) to Northway.
Nabesna Road (off AK-1) to Nabesna.

NEW YORK STATE
Manhattan Island – RVs are prohibited at any time.

BRITISH COLUMBIA
North Shore Road east of Kissinger Lake Campground (on Vancouver Island).
Head Bay Road (Highway 28) from Gold River to Tahsis (on Vancouver Island).

YUKON
North Canol Highway.

NEWFOUNDLAND & LABRADOR
Trans Labrador Highway (Highway 500) from Goose Bay to Labrador City.
Highway 389 from Labrador City to Baie Comeau.
Highway 510 from Red Bay to Happy Valley-Goose Bay.

QUEBEC
Highway 167 north of La Doré.
Highway 389 from Baie Comeau to Labrador.
Highway 109 and Baie James Road.

Guests assume all responsibility for any expense or loss of time while travelling in restricted areas. Guests who travel to Prohibited and Restricted areas without permission will be subject to a CAD $1,500 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pickup.

Northern Surcharge - Click here for map & full information 2.0mb PDF
There is a surcharge of CAD $650 for all RV vacations starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Alaska Highway north of Fort St. John, British Columbia
Nisga’a Hwy – Highway 113 – North of Terrace.
Cassiar Highway (#37) north of Kitwanga, British Columbia
Highway 35 north of Peace River, Alberta
Northwest Territories, Yukon, Nunavut, Newfoundland
Quebec & Labrador north and east of Sept-Iles

Whitehorse Surcharges
All rentals picking up in Whitehorse will incur a surcharge of CAD $300 to cover increased costs associated with rentals in the Yukon, such as increased costs for vehicle servicing, additional wear and tear, additional exterior, and interior cleaning due to excessive dirt and dust from the roads.

Permission is automatically granted to travel in the Yukon for pickups in Whitehorse except for the Prohibited Travel areas of the Dalton Highway (#11 north of Livengood), the Denali Highway in Alaska and the North Canol Highway in the Yukon. V

ehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Festival Surcharge
CanaDream is happy for Guests to attend festivals from any of our locations with pre-authorized permission except for:

Burning Man Festival – CanaDream does not permit rental units to go to Burning Man festival in Nevada. A fine of $5,000 will be automatically charged to any booking that our geo tracking picks up in this area.

CanaDream reserves the right to alter or change the list of festivals affected by the surcharge.

Guests who take vehicles to festivals must request permission at the time of reservation.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Child Seats General information
CanaDream is happy to offer an all-in-one child seat suitable for use as a rear facing infant seat, child seat and booster seat (the back does not detatch) for a fee. We recommend these are booked in advance of pick-up to ensure availability.

• All units are fitted with lap belts, except in the driver and passenger seats (3-point harness).

• Guests are welcome to bring their own child seat/s and are responsible for ensuring they comply with Canadian standards and regulations.

• Guests are responsible for the fitting of all child seats in the RV and are required to sign a waiver.

Child seat regulations for driving cars vary by province in Canada. Our guidelines are based on the most restrictive provincial motor vehicle regulations.

Availability of child seats are not guaranteed, and we highly recommend booking them at the same time as RV bookings.

Click here for Child Restraint Information - 556 kb PDF

Generator
Use of the Generator is charged at CAD $3.5 per hour between 01 May and 30 September and is paid upon drop-off (not pre-bookable). Generator useage is complimentary between 01 October – 30 April. (The TCA does not have a generator)

Levelling Blocks
We are pleased to offer a pack of leveling blocks for Guests to rent. Levelling blocks are positionned under the wheels to help level out a packed RV when parking on unevent ground. Guests must take care when positioning the levelling blocks.

Bike Racks
We are pleased to provide bike racks for rental along with our SVC, MH-B, MH-C, MH-A and MH-X units. The CanaDream premium bike rack is specially designed for RV’s and can hold up to 4 regular bikes (Not e-bikes). Guests who wish to use the rack for e-bikes should note there is a restricted weight limit on the rack of 100lbs in total weight.

Guests are fully responsible for the fitting of their bikes to the bike rack and are required to sign the Bike Rack acceptance as part of the Rental Agreement. CanaDream cannot be held responsible for any damage caused to any bikes on the rack. We also recommend Guests bring appropriate bike padlocks for securing their bikes when not in use. For liability purposes CanaDream does not permit the use of personal Bike Racks.

Winterisation
All Motorhomes must be winterized (water drained out) when travelling in freezing conditions, except for the Maxi Motorhome (MHA) which is specially built for winter conditions and allows for use of the water, toilet, and shower in freezing conditions.

Winterization of all other units requires that antifreeze is flushed through the plumbing system and no water facilities can be used i.e. no use of toilet, shower or kitchen sink.

As the weather in Canada can be unpredictable, CanaDream will winterize their units as the temperatures start to drop into the freezing zone.

As a guideline, RVs will be winterized:

Eastern stations (Toronto, Halifax & Montreal): from 15th October
Western Stations (Vancouver, Calgary, Edmonton): from 1st October

Once the RV is winterized, no water can be put into the freshwater tank, and it cannot be hooked up to any water supply. Therefore, no water is available in the motorhome.

It is the Guests’ responsibility to have the RV winterized while on a trip at his/her own expense should the weather conditions require. The Guest is also financially responsible for having the RV re-winterized on the return trip if the RV was winterized at the time of pick-up and the vehicle is being returned in freezing temperatures.

A $150 re-winterization fee will be charged if the RV is returned non-winterized when the temperature is -10 degrees Celsius or below.

The Guest will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trip.

Change to Drop-off Location after Pick-up
If a Guest wishes to change their drop-off location after pick-up, they should get in touch with our friendly Reservations Team who will be happy to help. Our team will advise the Guest if the change is possible and if a relocation fee applies. Any fees would be charged directly to the Guest.

Extending a Road Trip
If a Guest wishes to extend their booking whilst on hire, they must first obtain authorization from CanaDream Reservations who will advise of the additional costs - extensions cannot be made through a wholesaler. Rental extension is subject to fleet availability. The extra cost of an extended booking must be paid by credit card over the telephone or at a CanaDream location immediately on confirmation of the booking extension.

Change of RV
We do our very best to ensure each Guest receives the vehicle category they booked, we cannot confirm or guarantee a unit by make or model. We always do our best to accommodate special requests.

Should the booked RV not be available due to unforeseen circumstances or operational challenges, we will substitute the booked RV with an alternative available at the time of pick-up. We will do our best to communicate any changes to the booked vehicle to you or to the Guest in advance of pick up but this is not always possible. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Special Request
We ask that any special requests for Guest are sent alongside the booking, so we can confirm if their request is possible. We will always do our best to help wherever possible.

Powered Site and Ferry Bookings
It can be difficult to book a full-service campsite or a ferry during high season. We recommend Guests make a reservation for at least a 33ft RV, irrespective of the size of the motorhome reserved to avoid problems due to possible upgrades. Powered sites will require a 30-amp connection.

Repairs
We understand that while on holiday the RV may require small repairs or small items included in the Kitchen Kit may need to be replaced. So as not to disturb the road trip any further, if the damage was not caused by the Guest, repairs, or replacements up to CAD $150 can be completed without authorisation and will be reimbursed on presentation of the original receipts at time of drop off. If repairs or replacements over CAD $150 are needed, the CanaDream On-road Team needs to be informed prior to the repair being completed. All RVs are covered for 24/7 mechanical emergency roadside assistance.

Infringements, Tolls and Fees
CanaDream will pass on any charges the Guest receives for traffic infringements, road tolls or parking fines during your road trip. If the Gust pays these fines immediately, there will be no additional administration fees. However, if the Guest delays in paying the fine we reserve the right to charge an administration fee.

Fuel
CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the Guest returns with less fuel than on departure, they will be charged for that amount of fuel at CanaDream’s refuelling rate. There is no refund if you return with more fuel than on departure. During the Winter Season fuel tanks may be provided full and should then be returned full.

Kitchen / Linen / Preparation Kits
See below for a detailed list of our Kitchen / Linen / Preparation kit items,

Kitchen Kit	Vehicle Preparation Kit	Linen Kit
Item Description	Item Description	Item Description
Set of 3 pots (small, medium, large)	Scissors	One Comforter or Blanket p/p
Frying pan	Pair Rubber Gloves	One Pillow p/p
Kettle	Bucket	One Pillow Liner Cover p/p
Colander	Dustpan and Brush	One Pillow Case p/p
Mixing bowl	Flashlight	One Flat and Fitted sheet **
Vegetable Peeler	Clothes Hangers	One Face Cloth p/p *
Chef's Knife	One Roll of Toilet Paper	One Bath Towel p/p *
Bottle Opener / Corkscrew	BBQ Lighter	One Hand Towel p/p *
Can Opener	Doormat
Cutting Board	Pliers
Casserole Dish	Screwdriver
Serving Tongs	5 Toilet Chemical Pads
Heat Mat
Spatula
Soup Ladle
Serving Spoon
Whisk
Measuring Cup
Starter size of dish detergent
2 x Tea Towels
Cutlery Tray
2 x Dish Cloths
One Dinner Plate p/p *
One Bread Plate p/p *
One Soup Bowl p/p *
One Coffee Mug p/p *
One Drinking Glass p/p *
One Steak Knife p/p *
One Dinner Knife p/p *
One Fork p/p *
One Desert Spoon p/p *
One Tea Spoon p/p *
p/p = per person * The RV will also be provided with an additional two of each of the items marked with the asterisk. If you have a two person kit, you will receive four of each item. If a three person kit, you will receive five of each item etc. ** Where two people are travelling together, bedding will be provided for the queen size bed unless we are made aware that bedding is required for two separate beds. Please let us know how many beds you require linens for when you order your kits.

Shortening of Rental Period
If you shorten your hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Travel Insurance
CanaDream strongly recommends that Guests ensure they take out the highest level of personal Travel Insurance to cover and protect them from unexpected circumstances on their vacation.

Payments at Stations
For security reasons, CanaDream will only accept credit card or debit card for rental charges paid on RV pick-up or drop-off. Cash payments will not be accepted at rental stations. The Security deposit on the RV must be paid on a credit card. We accept: Visa, Mastercard & American Express.

Exchange Rate
All transactions are conducted in CAD $. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 business days, depending on the Guest's financial institution.

Long Hire Discounts (LHD)
Receive 15% Off saving for 40 nights or more.
Receive 10% Off saving for 30-39 nights.
Receive 5% Off saving for 20-29 nights.
This discount is available all year round, combinable with Early Booking Offers but is not combinable with relocation offers or offers marked with exclusions from LHD.

Booking Alterations
At CanaDream, we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original Flex Rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
- Change Change of vehicle type
- Change of pick-up location
- Change in drop-off location
- Change in the pick-up date, excluding booking extension
- Change in the drop-off date, excluding booking extension

In the event the hirer wishes to make changes to the following: vehicle booked, pick up or drop off dates, pick up or drop off locations the following charges will apply:

• If amended 15+ nights prior to pick up: $50 plus any increase in vehicle charges.
• If amended 14 nights or fewer prior to pick up or No show: 100% of cancellation fees and new booking charges will apply.

Please note:
• There is no refund for late pickup or early return of the motorhome
• No refunds for an amendment which reduces the number of booked nights
• If the rate plan or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking
• The Flex Rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items.
• Changes can be made for travel up to 12 months
• Any credits applied to a booking will have 12 months validity from the original date of pick up.
• A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick-up or if notification occurs during the hire.

Cancellation Policy

Cancellation Policy
Booked and cancelled within 5 days (when departure is more than 60 days from booking date)	No charge
Over 60 days prior to departure	CAD $100
59 - 30 days prior to departure	20% of rental plus one-way fees (Minimum fee CAD $250)
29 - 15 days prior to departure	50% of rental plus one-way fees (Minimum fee CAD $500)
14 - departure day / no shows	100% of the total rental charges plus applicable one-way fees and any surcharges if applicable

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