Canadream Motorhome & RV Hire Canada 2024 / 2025 Seasons

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Canadream Depot Locations
Canadream has a fleet of approximately 700 vehicles and offer rentals in
Calgary  -  Edmonton  -  Halifax  -  Montreal  -  Toronto  -  Vancouver  -  Whitehorse

2024 / 2025 Winter Pillow & Powder Program
 

Vehicle Information
Motorhome Comparsion Chart - 88kb PDF
Terms & Conditions
Frequently Asked Questions

Canadream is one of the largest RV Rental companies in Canada catering to the needs of those wanting to experience all the magnificence Canada has to offer in the comfort and convenience of their own camper or 'home on wheels'. All vehicles have Automatic transmission.

As you know we have our "winter-ready" Maxi Motorhome (MHA), which is our unique RV that has extra insulation so doesn’t need to be winterized. Guests enjoy full use of the kitchen and washroom all winter long.

Nightly Flex Rates include

Early Returns / Unused Kilometres
Sorry, there are no refunds for early returns and/or unused kilometers.

Location Hours of Opening

Summer Season

• Calgary, Vancouver, Toronto, Montreal, Halifax are open:
  May 1 to September 30:      Monday to Sunday 08:00 to 18:00
   
• Edmonton location is open
  May 1 to September 30:      Monday to Saturday 08:00 to 17:00
  Edmonton location is closed on Sundays year-round.
   
• Whitehorse location is open:
  May 1 to May 22:                Monday to Friday 08:00 to 16:00
  First pick up available from 13 May.
  Drop off’s available between May 1-12 only.
  
  May 23 to September 20:     Monday to Sunday 08:00 to 17:00
  September 20 to 28:            Monday to Friday 08:00 to 16:00
  September 30:                    Closed for the winter

Winter Season

• Calgary, Vancouver & Toronto
  October 1 to April 30:
  Monday to Saturday from 09:00 to 16:00
   
• Montreal & Halifax:
  October 1 to April 30:
  Monday to Friday from 09:00 to 16:00.
  Saturdays from 09:00 to 14:30
   
• Edmonton
  October 1 to April 30:
  Monday to Friday 09:00 to 16:00
  Saturday: On request only

Sunday Pick-up/Drop-off can be requested from Oct 1 to April 30 for a Sunday Fee (CAD $435) per pick-up or drop-off. Except Edmonton which is closed on Sundays.

The following Statutory holidays Canadream offices will be closed.

The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream RV Rentals

Group Bookings
CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. Group Terms & Conditions apply and standard Flex Rates, as set out above, do not always apply.

Smoking
Smoking, vaping, or using e-cigarettes are not allowed in our RV’s. A penalty of $750 will be imposed inside the RV to cover the costs of sanitizing and cleaning.

Animals
We are happy for Guests to bring a pet dog or cat (maximum 2 pets) on their vacation in our RV for a fee of CAD $350. Service animals can travel in our RV’s free of charge, upon presentation of the animal’s original certification documents. We ask for Guests to tell us in advance that they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Driving Licence / Driver's Age
One driver is included in the rental. We charge CAD $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important that the right RV is chosen for the travel planned. CanaDream, at its discretion, may restrict RV travel in certain areas due to adverse road and weather conditions and the distance to nominated destinations in relation to the length of the rental period. For the safety of Guests, the following travel restrictions are in place:

• Travel to Death Valley is limited to the low season (15 September through 15 May) due to extreme temperatures and road conditions
• Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September
• Travel to other remote areas not mentioned here may be possible, only if written permission is obtained from CanaDream prior to travel

Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Urban Travel Restictions
Campervans and Class “C” RVs cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.

Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxis, etc.

Travel in an RV is prohibited on Manhattan Island in New York. Please leave your RV at your campsite and travel to Manhattan Island by public transport.

• Logging and non-public roads
• Any and all unnumbered roads and highways
• Mexico
  Due to the poor conditions of some roads and highways, Guests are prohibited from travelling on the following roads:
• Vehicles are not permitted to enter Mexico at any time
• Denali Highway in Alaska (Highway 8 from Paxson to Cantwell)
• North Canol Highway in the Yukon
• Dalton Highway (north of Livengood)
• Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west
• McCarthy Road between Chitina and McCarthy, Alaska
• Northway Road (off AK-2) to Northway
• Nabesna Road (off AK-1) to Nabesna
• Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
• Highway 389 from Labrador City to Baie Comeau
• Highway 510 from Red Bay to Happy Valley-Goose Bay
• Highway 167 north of La Doré
• Highway 109 and Baie James Road, Quebec.

Whitehorse Surcharges
All rentals picking up in Whitehorse will incur a surcharge of CAD $250 to cover increased costs associated with rentals in the Yukon, such as increased costs for vehicle servicing, additional wear and tear, additional exterior, and interior cleaning due to excessive dirt and dust from the roads.

Permission is automatically granted to travel in the Yukon for pickups in Whitehorse except for the Prohibited Travel areas of the Dalton Highway (#11 north of Livengood), the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Festival Surcharges
CanaDream are happy for Guests to attend festivals from any of our locations with pre-authorized permission to travel and payment of the applicable festival surcharge:

• Burning Man Festival in Nevada has a charge of CAD $2,500 for all CanaDream rentals, this includes up to 4 hours of interior cleaning. After 4 hours additional fees will apply.
• Other festivals such as EDC in Las Vegas have a Festival surcharge of CAD $1,500, per unit
• Drop & Go, Platinum Package, and Platinum Plus Package cannot be booked on reservations which include the Festival Surcharge.

CanaDream reserves the right to alter or change the list of festivals affected by the surcharge. Guests who take vehicles to festivals must request permission at the time of reservation.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Child Seats General information
CanaDream offers the Evenflo Symphony 3-in-1 Child Seat.

The 3 in 1 seat will be given to the Guest, but they will need to convert the seat into the size required for the child. The seat can be used as an infant seat, a child seat, and a booster chair. Note: it does not convert into a booster cushion, but the booster seat with the full back, this may not suit some older children. If this does not suit the child, we are happy to refund the child seat rental charge.

Parents or guardians are responsible for the installation of the child seats. CanaDream Crew members can provide guidance but cannot physically help install the seats.

The TCA is the only unit with a 3-point seatbelt for securing the child seat and is compatible with the Isoflex Anchor Points.

Booster seats without a back rest are not recommended for use in RV's as they can only be secured by the lap belt. It is often safer for larger children to simply use the lap belt as a restraint.

Availability of child seats are not guaranteed, and we highly recommend booking them at the same time as RV bookings.

Generator
Use of the Generator is charged at CAD $3.5 per hour between 01 May and 30 September and is paid upon drop-off. Generator useage is complimentary between 01 October – 30 April. (The TCA does not have a generator)

Levelling Blocks
We are pleased to offer a pack of leveling blocks for Guests to rent. Levelling blocks are positionned under the wheels to help level out a packed RV when parking on unevent ground. Guests must take care when positioning the levelling blocks.

Bike Racks
We are pleased to provide bike racks for rental along with our SVC, MH-B, MH-A and MH-X units. The CanaDream premium bike rack is specially designed for RV’s and can hold up to 4 regular bikes (Not e-bikes). Guests who wish to use the rack for e-bikes should note there is a restricted weight limit on the rack of 100lbs in total weight. Guests are fully responsible for the fitting of their bikes to the bike rack and are required to sign the Bike Rack acceptance as part of the Rental Agreement.

CanaDream cannot be held responsible for any damage caused to any bikes on the rack. We also recommend Guests bring appropriate bike padlocks for securing their bikes when not in use. For liability purposes CanaDream does not permit the use of personal Bike Racks.

Winterisation
All Motorhomes must be winterized when travelling in freezing conditions with the exceptions of CanaDream’s unique MHA RV unit, which is specially built for winter conditions and allows for use of the water, toilet, and shower in freezing conditions. Winterization of all other units requires that antifreeze is flushed through the plumbing system. As the weather in Canada can be unpredictable, CanaDream will winterize their units as the temperatures start to drop into the freezing zone. As a guideline, RV’s will be winterized:

• Eastern stations (Toronto, Halifax & Montreal): 15th October
• Western Stations (Vancouver, Calgary, Edmonton): 1st October

Once the RV is winterized, no water can be put into the freshwater tank, and it cannot be hooked up to any water supply. Therefore, no water is available in the motorhome.

It is the Guests’ responsibility to have the RV winterized while on a trip at his/her own expense should the weather conditions require. The Guest is also financially responsible for having the RV rewinterized on the return trip if the RV was winterized at the time of pick-up and the vehicle is being returned in freezing temperatures. A CAD $150 re-winterization fee will be charged if the RV is returned non-winterized when the temperature is -10 degrees Celsius or below. The Guest will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trip.

Change to Drop-off Location after Pick-up
If your client wishes to change their drop-off location after pick-up, they should get in touch with our friendly Reservations Team who will be happy to help. Our team will advise the Guest if the change is possible and if a relocation fee applies. Any fees would be charged directly to the Guest.

Extending a Road Trip
If a Guest wishes to extend their booking whilst on hire, they must first obtain authorization from CanaDream Reservations who will advise of the additional costs - extensions cannot be made through a wholesaler. Rental extension is subject to fleet availability. The extra cost of an extended booking must be paid by credit card over the telephone or at a CanaDream location immediately on confirmation of the booking extension.

Change of RV
We do our very best to ensure each Guest receives the vehicle category they booked, we cannot confirm or guarantee a unit by make or model. We always do our best to accommodate special requests.

Should the booked RV not be available due to unforeseen circumstances or operational challenges, we will substitute the booked RV with an alternative available at the time of pick-up. We will do our best to communicate any changes to the booked vehicle to you or to the Guest in advance of pick up but this is not always possible. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Powered Site and Ferry Bookings
It can be difficult to book a full-service campsite or a ferry during high season. We recommend Guests make a reservation for at least a 33ft RV, irrespective of the size of the motorhome reserved to avoid problems due to possible upgrades. Powered sites will require a 30-amp connection.

Repairs
We understand that while on holiday the RV may require small repairs or small items included in the Kitchen Kit may need to be replaced. So as not to disturb the road trip any further, if the damage was not caused by the Guest, repairs, or replacements up to CAD $150 can be completed without authorisation and will be reimbursed on presentation of the receipts at time of drop off. If repairs or replacements over CAD $150 are needed, the CanaDream On-road Team needs to be informed prior to the repair being completed. All RVs are covered for 24/7 mechanical emergency roadside assistance.

Infringements, Tolls and Fees
CanaDream will pass on any charges the Guest receives for traffic infringements, road tolls or parking fines during their road trip. If the Guest pays these fines immediately, there will be no additional administration fees. However, if the Guest delays in paying the fine we reserve the right to charge an administration fee.

Fuel
CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the Guest returns with less fuel than on departure, he/she will be charged for that amount of fuel at CanaDream’s refuelling rate. There is no refund if client returns with more fuel than on departure. During the Winter Season fuel tanks may be provided full and should then be returned full.

Shortening of Rental Period
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Travel Insurance
CanaDream strongly recommends that Guests ensure they take out the highest level of personal Travel Insurance to cover and protect them from unexpected circumstances on their vacation.

Payments at Stations
For security reasons, CanaDream will only accept credit card or debit card for rental charges paid on RV pick-up or drop-off. Cash payments will not be accepted at rental stations. The Security deposit on the RV must be paid on a credit card. We accept: Visa, Mastercard, American Express, & Union Pay.

Exchange Rate
All transactions are conducted in CAD$. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 business days, depending on the Guest’s financial institution.

Multiple Rentals
We love to reward our long-term road trippers so consecutive rentals within a 3-month period, in Canada, the USA, Australia, New Zealand or Europe with any of the Apollo brands can be combined to obtain a long term 5% discount on the Flex Rate. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions. Multiple rental discounts can also be applied to Early Booking discounts.

Long Hire Discounts
Guests who love road trips as much as we do, and travel for 21 nights or more, receive 5% saving on the vehicle rental rate in Summer (April - October) and 10% saving on the vehicle rental rate in Winter (November to March). This discount is combinable with Early Booking Offers but is not combinable with seasonal special or relocation offers.

Booking Alterations
At CanaDream, we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original Flex Rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
 - Change Change of vehicle type
 - Change of pick-up location
 - Change in drop-off location
 - Change in the pick-up date, excluding booking extension
 - Change in the drop-off date, excluding booking extension

In the event the hirer wishes to make changes to the following: vehicle booked, pick up or drop off dates, pick up or drop off locations the following charges will apply:

• If amended 15+ nights prior to pick up: $50 plus any increase in vehicle charges.
• If amended 14 nights or fewer prior to pick up or No show: 100% of cancellation fees and new booking charges will apply.

Please note:
• There is no refund for late pickup or early return of the motorhome
• No refunds for an amendment which reduces the number of booked nights
• If the rate plan or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking
• The Flex Rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items.
• Changes can be made for travel up to 12 months
• Any credits applied to a booking will have 12 months validity from the original date of pick up.
• A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick-up or if notification occurs during the hire.

Cancellation Policy

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