Please Note:

Rental Rates Includes:

Additional Extras:

Additional Extras
Convenience Kits: (Convenience kits for children age 12 and under are Free; valid only if convenience kits for all accompanying adults are paid in full.) Click here for full list of Convenience Kit items	CAD $100 per person per rental
ALL INCLUSIVE PACKAGE  (can be combined with Unlimited km's pack) Convenience Kits, Prep Fee & CDR Insurance included	CAD $56 per night
FULL INCLUSIVE PACKAGE All Inclusive Package and Unlimited Kilometres combined (14 night minimum)	CAD $150 per night
CDR (Collision Deductible Reducer) Excess Reduction Insurance Click here for details (reduces excess to CAD $750 + Tac per incident))	CAD $40 per day
CDW (Collision Deductible Waiver) Excess Reduction Insurance Click here for details (reduces excess to CAD $0)	CAD $19 per day
* Bike Rack Bike racks cannot be installed on Truck Campers or Van Conversions. Not suitable for Carbon bikes. Can hold up to 4 bikes - Not available in Whitehorse	CAD $70 per rental
* Bikes Please note: Regular road bike, not suitable for heavy duty off-road use, No kids bikes available, Up to 4 bikes possible Not available in Whitehorse	CAD $10 per bike per night (max charge of CAD $210 per rental)
** GPS Navigation (Portable or built in)	CAD $5 per night (Max of CAD $60)
Baby Seats (subject to availability - on request only) Infant Seat (rear facing) - up to 9kg, Age: 0-1 year Click here for details 544kb PDF	CAD $80 per rental
Child Seats (subject to availability - on request only) Child Seat (front facing) - 9-30kg, Age: 1-4 years Click here for details 544kb PDF	CAD $80 per rental
Booster Seats (subject to availability - on request only) Booster Seat (front facing) - over 18kg, Age: 4-9 years Click here for details 544kb PDF	CAD $30 per rental
Preparation Fee: (mandatory) including initial Propane fill, toilet chemicals, 2 rolls or toilet paper, fresh water and sewer hoses, rubber gloves, basic tool set, spare 15 amp fuses.	CAD $100 per rental
WiFi Hotspot - (Available in Calgary, Edmonton, Halifax, Toronto, Vancouver) Data plans available for purchase	CAD $10 per night Max charge of CAD $100 per rental
Electric Heater	CAD $20 per rental
Levelling Blocks (Standard in TC-B, CL and C-XL)	CAD $10 per rental
Same Day Departure Guarantee  Click here for details	CAD $100 one time fee
* Adult Bikes and Bike Rack must be pre-booked and subject to availability. Childrens bikes and child bike seats are not available. ** Our rental fleet consists of a large variety of vehicles, some of which are equipped with built-in GPS units and others which are not. Even within specific vehicle categories such as van conversions or truck-campers, only select vehicles are factory-equipped with GPS units. In cases where GPS units are pre-booked, we do our utmost to assign a vehicle which is equipped with a built-in GPS unit. In cases where this is not possible, a portable device will be provided. If the GPS device was provided as requested, regardless of whether it was a built-in or a portable device, reimbursement is not warranted.

Mileage Options:

One Way Fees:

• Vancouver to Calgary: CAD $650
• Vancouver to Edmonton: CAD $650
• Calgary to Vancouver: CAD $1,200
• Edmonton to Vancouver: CAD $1,200
• Toronto to Halifax: CAD $1,200
• Halifax to Toronto: CAD $1,200
  Minimum period of 7 days for one way rentals. No one ways available unless mentioned above.
  No one way rentals in and out or Whitehorse.
  

Taxes:
Tax is Applicable on all prices. The pick up location determines the tax amount as follows

Calgary	5%	Vancouver	12%
Halifax	15%	Whitehorse	5%
Toronto	13%

All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change. At the time of printing, these taxes are as follows:

Preparation Fee:
This mandatory one-time fee of CAD $100 + tax is charged per vehicle per rental and includes the following:
Initial propane fill / Toilet chemicals / 2 rolls of biodegradable toilet paper / Fresh water & sewer hoses / Rubber gloves

Convenience Kits
Bedding & Towels per Person include:
Bed sheet (fitted and flat) Pillow and pillow case	Duvet 1 Hand towel	Fleece blanket 2 Bath towels

Kitchen items per Person include:
Coffee mug Egg cup	Cutlery Set Glass	Dinner Set Steak knife
Kitchen items per Vehicle include:
Aluminum baking tray Assorted kitchen utensils Can opener Colander Cork screw Cutlery tray Cutting board	Dish cloth, tea towel and sponges Dish soap Guest dinner set (1) Juice container Microwaveable glass container Mixing bowl Pots, pans and a kettle	Tea pot Thermos with filter or French press Toaster Salt and pepper set Vegetable peeler
Household Items & Tools per vehicle include:
Broom and dust pan Bucket Basic tool set and flashlight Clothes hangers	Clothes pins First aid kit Flashlight	Fly swatter Gas lighter Wastebasket
Extras include:
Axe	Lawn chair
* may be subject to change without notice.

** Transfers:
Fraserway RV Rentals offers complimentary Free transfers to / from international airports, hotels in the vicinity of the airports, as well as hotels downtown. Clients making their own way to the rental depot are encouraged to inform the depot of their scheduled arrival time at least one business day in advance.

Note: Shuttle transfers are provided between 8.30am and 1:00 pm. Customers must contact the rental location to arrange a shuttle transfer in advance (ideally at least 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis. Please note that shuttle transfer requests will only be answered during office hours.

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Downtown Hotels	Yes	Yes	Yes	Yes	No	Yes
Airport Hotels	Yes	Yes	Yes	Yes	Yes	Yes
Airport	Yes	Yes	Yes	Yes	Yes	Yes
Ferry Terminal	No	-	-	-	-	No
Cruise Terminal	Yes	-	-	-	-	No
Bus and Train Stations	No	No	No	No	No	No

Click here for Shuttle Transfer Locations (705 kb - PDF)

Same Day Departure Guarantee:
Available for CAD $100.00 one-time fee. Adding this option guarantees pick-up on the same day of arrival on an overseas flight, even if the flight is delayed. Valid for Whitehorse location only. Pick-up is guaranteed until 10 pm.

Example: Customer arrives on an international Condor flight at 4:30 pm at Whitehorse International Airport and will not arrive at the rental station in time to pick-up their RV (approx. 60 minutes for check-in process). With Same Day Departure Guarantee, our Whitehorse Team will process the rental pick-up until 10pm on the arrival day.

Departures and Return:
Vehicles can be collected at our rental stations between 08:30 AM and 3:00 PM. For departures on Sundays in Vancouver (May - September), vehicles can be collected between 8:30 AM and 1:00 PM. Shuttle Transfers are available until 1:00 PM.

Please note that we do not allow departures on the same day when arriving on a flight where total flight time exceeds 6 hours (including connecting flights). It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance. Return time is between 8:30 AM and 11:30 AM, inspection ready.

Hours of Operation:

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Mon - Fri	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm
Saturday	8:30am - 4pm	8:30am - 4pm	8:30am - 4pm **	8:30am - 4pm **	8:30am - 4pm **	8:30am - 4pm **
Sunday	8.30am - 3pm *	Closed	Closed	Closed	Closed	Closed

* The Vancouver station will be open on Sundays from May to September
 ** Saturdays between 01 November and 31 March on request

Winter Closures:
Calgary - 16 Dec 2024 – 01 Jan 2025
Edmonton - 16 Dec 2024 – 01 Jan 2025
Halifax - 24 Dec 2024 – 01 Jan 2025
Toronto - 16 Dec 2024 – 14 Jan 2025
Vancouver - 24 Dec 2024 – 01 Jan 2025
Whitehorse - 16 Dec 2024 – 07 Jan 2025

Winter Rentals:
 Please note that all vehicles departing between October 01 – April 30 may be subject to winterization.
Click here for more Winterized Vehicle information (691 kb - PDF)

Canadian 2024 Public Holidays:

Date	Holiday
01 January	New Years Day
19 February	Family Day
29 March	Good Friday
20 May	Victoria Day
21 June	National Indigenous Peoples Day (Whitehorse only)
01 July	Canada Day
05 August	Civic Holiday (Halifax, Toronto & Vancouver)
19 August	Discovery Day (Whitehorse only)
02 September	Labour Day
30 September	National Day for Truth and Reconciliation
14 October	Thanksgiving
11 November	Remembrance Day
25 December	Christmas Day
26 December	Boxing Day

 
Driver Licence Requirements:
A valid driver’s license from the country of residence is mandatory. All Drivers must present their original license, copies are not permitted. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.

Security Deposit:
A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed.

In the event of an accident, Fraserway will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies Fraserway that the renter is not at fault, Fraserway agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

International Driving Permit:
The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Large Events:
Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation.

Restriction: Attendance of the Burning Man Festival with our vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of $5,000, void of CDR and CDW and renter's responsibility for all costs involved (including, but not limited to, damage and cleaning).

Payments to the Depot:
Fraserway RV Rentals will accept the following methods of payment for additional charges paid directly by the renter:
Visa / MasterCard / American Express / Canadian dollars.

Vehicle Availability:
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.

Please Note: In the event that the customer decides that the reserved vehicle model is too large, Fraserway may offer a smaller vehicle if available. Fraserway will not charge for the vehicle exchange however no refunds will be given for the price difference between categories.

Reimbursements for Inconvenience and lost Vacation Time
Customers are advised to report any problems with a rental vehicle at the earliest opportunity. Reimbursements for inconvenience or lost vacation time will not be considered for unreported issues.

Refund / Repairs:
All replacement parts or repairs in excess of CAD $50 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the airconditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Suitcase Storage:
Fraserway RV Rentals offers free storage of luggage at owner's risk.

Trucks and Campers:
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Traffic Violations, Parking Fines and Toll Charges:
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to CAD $25 in addition to the amount of the charges and/or fine and associated costs.

All fees will be charged to the renter's credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Vehicle Cleaning:
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of CAD $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a CAD $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that Northern Travelers wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of CAD $250 if a vehicle returns smelling of smoke.

Smoking and Pets:
 - Smoking is not permitted
 - Pets may be allowed on request only basis, a charge of CAD $200 per pet will apply.

Travel Restrictions:
 - Travel into Mexico is prohibited
 - Travel in Death Valley, California, is prohibited between 01 June and 31 August
 - Non-public roads and off-road driving is prohibited at all times
 - Travel to Newfoundland and Labrador is not recommended with C-XLarge due to poor road conditions. Vehicle exchanges to these areas may be limited to smaller vehicle types.

Restrictions are in place for the following Northern roads:
  BC:
  * Highway 20 – between Anahim Lake and Bella Coola – Not allowed with C-XLarge motorhome
  * Telegraph Creek Rd – road between Dease Lake and Telegraph Creek – allowed with Truck Campers only

Yukon:
  * Canol Road (Highway 6) – North of Ross River - Not covered by CDR or CDW insurance
 * Aishihik Lake Road – Canyon Creek to the north end of Aishihik Lake - Not covered by CDR or CDW insurance
 * Nahanni Range Road (Highway 10) – between Robert Campbell Highway and Tungsten, NT - Not covered by CDR or CDW insurance
   
 Alaska:
 * Dalton Highway (Hwy 11) – Restriction in place between Coldfoot and Prudhoe Bay - Allowed with Truck Campers only between 15 June and 15 Sept
 * McCarthy Road – between Chitina and McCarthy – Not covered by CDR or CDW insurance
 * Nabesna Road – between Slana and Nabesna Mine – Not covered by CDR or CDW insurance

Northern Travel:
Traveling to the Yukon, NWT, Nunavut Labrador, Newfoundland or Alaska (U.S.) is permitted. FRASERWAY will not deliver Van conversions, C Large, C XLarge motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska in the case of accidents or breakdowns. We do not recommend travel to these areas with C-XLarge motorhomes.
Click here for more Northern Travel information (706 kb - PDF)

Parking Restrictions:
Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the all coverage agreements and make the renter liable in case of theft and/or damages.

Additional Restrictions:
Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions.

Liability Coverage / Deductible Reducer and Waiver Agreements

1 - LIABILITY COVERAGE:
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2 - CDR - COLLISION DEDUCTIBLE REDUCTION AGREEMENT:

(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $40 + tax per day per rental and provides the following benefits:

3 - CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT:

(Not available for rentals originating in Whitehorse between November 01 and March 31)

CDW is available for additional CAD $19 per day. CDW reduces the renter's responsibility for damages covered by the CDR agreement from CAD $750 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

• Motor vehicle accidents / Collision (including roof and underbody);
• Hit and Run / Vandalism / Vehicle theft / Fire;
• Damage due to break ins;
• Tire damages;
• Windshield damage;
• General glass damage;
• Impact with an animal;
• Damages caused by back-up maneuvers;
• Damages caused as a result of a natural disaster (hail, floods, storms);
• Damages to the interior of the vehicle;
• Replacement cost for lost keys or keys locked inside the vehicle.

4 - EXCEPTIONS:
All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:

• Damage was caused as a result of negligence / willful damage;
• Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
• Failure to maintain proper fluid levels;
• Damages caused by using the wrong fuel or wrong fluids;
• Failure to maintain proper tire pressure;
• Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
• Damage due to violation of restricted travel;
• Damages caused by ignoring height restrictions and other road signs;
• Damages caused by driving with the awning and/or slide-out extended;
• Driving under the influence of alcohol, drugs and/or other substances;
• Damages caused as a result of travelling on ice roads;
• Damages caused as a result of the use of snow chains:

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter's responsibility.

5 - Security Deposit:
A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).
In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6 - Exchange Rate Variations:
Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

7 - Insurance Coverage Through a Third Party:
If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return. It is the renter's responsibility to re-claim the amount from his/her third party insurer, Fraserway will not claim the amount on the customer's behalf. It is the renter's responsibility to examine his/her own policy to ensure that all damages are covered.

8 - Reporting of Damages / Accidents:
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraserway as soon as possible.

Right to Refuse Service:
Fraserway RV LP reserves the right to refuse service.

Seatbelts:
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation and Amendment Fees:
1st Amendment: Free, CAD $30 + tax per amendment thereafter